About ITRS

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

We are looking for a Deal Desk Analyst to join our Revenue Operations team, based in Tunisia. You will support the accuracy, governance, and operational flow of deals across quotes, opportunities, renewals, amendments, and related commercial processes.

Reporting to our Head of Revenue Operations, you will work with Sales, Renewals, Finance, Legal, and Salesforce teams. Your tasks will include setting up deals correctly, managing approvals, and maintaining accurate data across systems. You will be someone who wants to build deeper expertise in SaaS quote-to-cash, Salesforce, approvals, and deal governance.

This permanent role offers a hybrid work schedule at our Tunis office as an individual contributor.

As a Deal Desk Analyst, you will:

• Quote & Opportunity Review: Review quotes and opportunities for approval, ensuring pricing, terms, dates, entities, products, values, and documentation are accurate, complete, and policy-aligned.
• Renewals, Amendments and Deal Support: Support processing of renewals, amendments, and new business by validating setup, contract alignment, workflows, and guiding teams through the correct process.
• Salesforce & Quote-to-Cash Data Quality: Identify and resolve data mismatches across Salesforce, quoting tools, contracts, invoices, and admin systems to maintain accuracy and prevent downstream issues.
• Approval Governance & Policy Adherence: Apply approval checks and booking rules, escalate exceptions, and support disciplined practices across Sales, Renewals, Finance, and Legal.
• Month-End, Quarter-End & Commission Support: Support deal readiness, monitor cut-offs, and resolve deal or statement queries impacting commission accuracy and reporting.
• Process Improvement & Documentation: Improve workflows, reporting, dashboards, data checks, and documentation by identifying trends, proposing changes, and supporting training materials.
• Cross-Functional Coordination: Collaborate with Sales, Renewals, Finance, Legal, and Salesforce teams to resolve queries, clarify requirements, track exceptions, and keep processes moving.

Requirements

• 2–4 years' experience in Sales Operations, Revenue Operations, Deal Desk, Finance Operations, CRM Operations, Order Management, or a similar commercial operations role.
• Practical knowledge of Salesforce, CRM data, opportunity management, approvals, and quote-to-cash processes; Salesforce CPQ or Revenue Cloud is valuable.
• Experience reviewing quotes, contracts, order forms, renewals, amendments, purchase orders, and commercial documentation with high accuracy.
• Excel skills; ability to work across multiple data sources to investigate issues, reconcile values, and validate information.
• The ability to spot inconsistencies, follow processes rigorously, and understand downstream impacts of errors.
• Written and verbal English; clarify requirements, chase actions, and resolve issues with team members.
• Interest in financial and operational impacts of transactions, including bookings, billing, renewals, and commission-related controls.
• Organised with the ablility to manage multiple deals, deadlines, and team member demands at pace.

Desirable Experience

• SaaS, subscription/recurring revenue, software, or technology services experience.
• Familiarity with Salesforce CPQ, approval workflows, quoting tools, contract processes, and billing handoffs.
• Understanding of bookings, billing dependencies, renewals, amendments, co-terms, discount approvals, and commission controls.
• Experience supporting international Sales, Renewals, Finance, Legal, or Customer Success teams.
• French language experience in multilingual environments.

Benefits

• Group health insurance (or simply Group insurance, depending on context)
• Meal vouchers
• Performance bonus
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.