Our associates celebrate lives. We celebrate our associates.

JOB SUMMARY

The Revenue and Merchandise Analyst is an exciting opportunity to directly influence the products SCI merchandises, the experience with product at locations, and the revenue performance of the Company. This role combines merchandising, product development, project management and relationship building to identify opportunities, bring new ideas and products to life, and drive profitable growth.

The ideal candidate is curious about products and consumer behavior - what people want, why they buy, and how products and processes can make it easier for our associates to serve families. Prior merchandising, procurement or supply chain experience is not required. We are looking for someone with strong business judgment, exceptional attention to detail, an ability to build relationships, and a desire to see ideas move from concept through implementation and measurable results.

JOB RESPONSIBILITIES

• Identifies opportunities to grow revenue and improve the experience of both families and field locations through products, merchandising strategies and process improvements.
• Helps shape the future of merchandise offerings through analytics and by identifying consumer and industry trends, gathering insights from operations teams, and developing new and existing product lines.
• Leads projects from idea through implementation
• Supports, manages, and administrates Shared Responsibility Teams (SRTs)
• Partners with funeral directors, location and market leaders, to understand what families are asking for and translate those insights into actionable and profitable merchandise opportunities.
• Oversees the launch and continued management of product lines, including developing communications and training associates on new products and programs.
• Develops and maintains strong relationships across the organization and with strategic suppliers, serving as a trusted resource for supported business units and markets.
• Delivers best in class customer experience for location teams
• Supports revenue and profitability goals through product development, supplier partnerships, negotiations and cost-management opportunities.
• Supports vendor contract negotiations, including costs, terms and statements of work, in support of business goals and long-term strategy.
• Manages supplier performance and accountability while growing strategic partnerships, including business reviews with key suppliers.
• Drives cost-saving opportunities in partnership with suppliers and stakeholders to meet business objectives.

Minimum Requirements

Education

• Bachelor's degree in Business Administration or a related discipline

Experience

• Minimum of three (3) years of experience as a Funeral Director, Office Manager, or in another field-based role with demonstrated knowledge of funeral home operations, the arrangement process and the needs of families and field associates.
• Experience leading projects, initiatives, training or change within a location or market preferred.
• Prior experience in merchandising, procurement or supply chain is not required.

Knowledge, Skills and Abilities

• Natural curiosity about products, merchandising and consumer behavior, with an interest in understanding what families want and how products can enhance both the family experience and business performance.
• Exceptional attention to detail and organization, with pride in producing polished, accurate and high-quality work.
• Strong strategic, planning and project management skills, with a desire to take ownership of initiatives from concept through implementation and results.
• Strong presentation and relationship-building skills and the ability to establish credibility with funeral directors, location and market leadership, corporate partners, senior leaders and external suppliers.
• Comfortable working independently and exercising sound judgment while also contributing to a highly collaborative, fast-moving team.
• Strong professional presence and communication skills, with the ability to train, present and communicate effectively and considerately with associates at all levels of the organization.
• Curious about business and external trends and interested in understanding how economic conditions, consumer preferences and global events can affect products, costs and availability.
• Resourceful and solutions-oriented; able to work through ambiguity, anticipate issues and recommend practical solutions.
• Initiative, drive and interest in to succeed and continually grow in the role.
• Ability to manage multiple projects and competing priorities while remaining highly organized and detail-oriented in a frequently changing environment.
• Comfortable traveling to locations and markets to learn from field associates, support product launches, conduct training and build relationships.
• Advanced proficiency with Microsoft Office, including Excel and PowerPoint; able to analyze information, draw independent conclusions and translate findings into clear recommendations.
• PowerBI experience a plus.
• Ability to travel as needed.

Work Conditions

Work Environment

• Work indoors during all seasons and weather conditions
• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• May climbing stairs to access buildings.

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 25%-30%