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Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals.

As a Revenue Cycle Educator, you will be essential to our success. You'll play a pivotal role in implementing new programs by attending project meetings, advocating for Revenue Cycle departments, and developing comprehensive training materials. From conducting refresher courses and creating education memos to auditing workflows and developing action plans, you'll ensure every team member has the resources and confidence to succeed. You'll also collaborate with cross-functional teams, present at department meetings, and serve on key committees, making your voice heard where it matters most.

We're looking for an adaptable communicator who thrives in a flexible, fast-paced environment and is passionate about continuous learning. This salaried position offers professional development opportunities, including conferences and mentorship programs, to support your career growth while you invest in others. If you enjoy variety in your workday and want to make a lasting impact by building confidence and fostering excellence in healthcare operations, we invite you to join our team at Banner Health.

Schedule: Exempt, full-time, Monday - Friday.

Location: 4-days on-site and 1-day work from home. On-site location will change; on-site will be based on where training is needed.

POSITION SUMMARY
This position is responsible for the delivery of education curriculum for management and daily operation of designated Revenue Cycle areas within established structured processes. Educators will need to provide education and training services to their assigned Revenue Cycle departments. Additionally, education can be delivered to external members including physicians, and vendors. Educators will guide departments in various system-wide process improvements.

CORE FUNCTIONS
1. Independently manage the education and training delivery for respective department(s).

2. Maintain responsibility for assigned Revenue Cycle education and training departments.

3. Deliver both individual and group-based education and training.

4. Assist in designing and developing educational and training material for internal and external entities.

5. Maintain inventory of education and training materials for respective department(s).

6. Gather feedback from departments during education and training delivery on challenges and recommendations.

7. Demonstrate effective communication and teaching skills.

8. Works independently under general supervision. Reports to a manager or director. Uses analytical and creative thinking skills, and influencing abilities. Training responsibilities include, but are not limited to, all Revenue Cycle staff and staff assigned to related work teams. Customers include Patient Access Services and Patient Financial Sservices management and staff, other ancillary departments or Health Information Management Services staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge is required.

Certification for CRCR required within one year of hire.

Must possess a current knowledge of business and/or healthcare as normally obtained through three or more years of work experience in in patient access, patient financial services, billing, coding, or a combination of revenue cycle experience.

Must have effective human relations and interpersonal skills with ability to resolve conflicts. Must be able to deliver educational and training content in an effective manner at an individual and group level. Must have demonstrated leadership and training skills and be proficient in the use of common office and presentation software. Medical terminology and an understanding of the laws associated with confidentiality, credit and collections are required. Must be able to function as part of a team, using effective interpersonal and instructional skills and function with minimal supervision and prioritize multiple projects. Must possess excellent written, verbal, and customer service skills, and have the ability to conduct educational needs analysis and to teach effectively to a wide range of comprehension levels.

PREFERRED QUALIFICATIONS

Prefer a bachelor's degree in business administration. Previous training/teaching experience and customer service education experience preferred.

Certification in CHAA preferred.

Additional related education and/or experience preferred.

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