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The Retention Account Executive is responsible for managing and growing an assigned portfolio of existing customer accounts. This role focuses on building strong, long-term relationships, ensuring customer satisfaction, driving contract renewals, and identifying opportunities for upselling and cross-selling additional products and services. The Retention Account Executive does not engage in new logo acquisition and instead concentrates on retaining and expanding current accounts.

Essential Duties & Responsibilities: 

• Builds and maintains a network of sources from which to identify new sales leads.

• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

• Demonstrates the functions and utility of products or services to customers based on their needs.

• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.

• Provides periodic territory sales forecasts.

• Perform other duties assigned by management.

Education/Qualification: 

• Proven experience in account management, customer success, or sales within existing accounts

• Strong relationship-building and communication skills

• Ability to identify customer needs and present appropriate solutions

• Excellent organizational and time-management skills

• Experience working with CRM systems

• Ability to collaborate effectively across departments

• Experience in a service-based, construction, or technical industry

• Background in contract management and renewals

• Familiarity with long-term customer relationship management

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to travel.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.