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Complete responsibility for monitoring and maintaining all aspects of ordering and receiving of merchandise for Gift Shop. Handles receiving problems by contacting the vendor for picking errors/miss-ships, shortages/overages, and damaged goods. Does inventory cycle counts. Must be able to prioritize work and have excellent customer service skills. Performs related duties as assigned. Performs a variety of customer service related tasks including answering telephones, greeting customers, assisting customers, as well as a complete range of cashiering functions. Performs others duties as assigned. Performs duties and responsibilities in a manner consistent with our mission, values, and mercy service standards.

Position Details:

Retail Inventory Coordinator (PRN)

Mercy Hospital St. Louis Gift Shop
PRN | Part-Time | Non-Exempt

Overview

The Retail Inventory Coordinator is responsible for monitoring and maintaining all aspects of inventory management for the Mercy Hospital St. Louis Gift Shop. This position ensures accurate ordering, receiving, tracking, and replenishment of merchandise while supporting daily Gift Shop operations. The coordinator also provides exceptional customer service and assists with retail sales functions as needed.

This PRN position is critical to maintaining adequate staffing and operational support during peak business periods, including the holiday season.

Primary Responsibilities

Inventory Management

• Maintain inventory records and inventory control processes within the Yellow Dog inventory management system.
• Monitor inventory levels and coordinate merchandise ordering to ensure product availability.
• Receive incoming merchandise and verify shipments for accuracy.
• Record and resolve shipping discrepancies including shortages, overages, damaged merchandise, and vendor picking or shipping errors.
• Contact vendors regarding inventory issues and coordinate corrective action.
• Conduct inventory cycle counts and assist with physical inventory activities.
• Assist with website inventory maintenance and product updates.
• Maintain and compile inventory and receiving records as required.
• Ensure storage areas remain organized, clean, and compliant with Mercy safety standards.

Customer Service & Retail Operations

• Provide exceptional customer service to patients, visitors, co-workers, and volunteers.
• Answer telephones and respond to customer inquiries professionally and courteously.
• Greet customers and assist with product selection and purchases.
• Perform a full range of cashiering functions, including processing sales transactions and handling payments accurately.
• Support daily Gift Shop operations and merchandising activities.
• Prioritize workload effectively in a fast-paced retail environment.

Additional Responsibilities

• Perform duties and responsibilities in a manner consistent with Mercy's Mission, Values, and Service Standards.
• Assist with special projects and seasonal merchandising initiatives.
• Perform other duties as assigned.

Qualifications

Required Education

• High School Diploma or equivalent.

Required Experience

• Inventory control experience in a retail environment.
• Experience with inventory management, receiving processes, and stock control.
• Basic accounting or record-keeping experience.

Required Skills

• Strong customer service and communication skills.
• Ability to prioritize multiple tasks and work independently.
• Proficient computer skills.
• Attention to detail and organizational abilities.
• Ability to accurately perform inventory counts and maintain inventory records.

Preferred Qualifications

• Previous experience using the Yellow Dog Inventory Management System.
• Previous hospital gift shop or retail inventory experience.

Working Conditions

• Ability to stand, walk, bend, and lift merchandise throughout the shift.
• Ability to work varying schedules based on business and departmental needs.
• PRN position with hours scheduled as needed to support department operations.

At Mercy, we believe in careers that match the unique gifts of unique individuals. Working together, we strive to provide compassionate care and exceptional service while bringing to life our mission of healing through our ministry.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.