Job Description

Overview

The Retail & Commercial Interface Manager is responsible for managing all retail and commercial activities across the metro network, ensuring seamless integration between commercial operations and metro service delivery. The role will oversee commercial interfaces, maximize asset utilization, support revenue generation initiatives, manage commercial agreements, and provide strategic advice to the client on commercial risks and opportunities.

Your role

• Oversee retail and commercial interfaces with metro operations to ensure commercial activities align with operational requirements and passenger experience objectives.
• Support the identification, development, and management of commercial opportunities across metro stations, depots, and associated assets to optimize revenue generation and asset utilization.
• Lead the management, administration, and monitoring of commercial agreements, leases, licenses, and contracts with retailers, advertisers, and commercial partners.
• Coordinate closely with Operations & Maintenance (O&M) contractors to ensure effective execution of retail, advertising, and commercial activities within the metro environment.
• Develop, implement, and maintain commercial management plans, policies, and procedures to support the project's commercial objectives.
• Monitor commercial performance, revenue streams, occupancy rates, and key performance indicators (KPIs), ensuring compliance with contractual obligations and business targets.
• Advise the client on commercial strategies, revenue optimization initiatives, contractual matters, commercial risks, and mitigation measures.
• Prepare and present regular reports on retail and commercial activities, including performance analysis, revenue forecasts, commercial issues, and strategic recommendations.
• Facilitate stakeholder engagement with internal teams, operators, tenants, government authorities, and commercial partners to ensure successful delivery of commercial objectives.
• Ensure compliance with all relevant regulations, safety requirements, and contractual obligations related to retail and commercial operations within the metro network.
• Support the procurement and tendering processes for commercial concessions, retail spaces, and advertising opportunities.

About you

Required Qualifications

• Bachelor's degree in Business Administration, Commercial Management, Real Estate, Marketing, Engineering, or a related field.
• Master's degree or professional certification is desirable.
• Minimum 10+ years of experience in commercial management, retail operations, asset management, or concessions management, preferably within transportation, metro, rail, aviation, or large infrastructure projects.
• Strong understanding of commercial leasing, contract management, revenue generation models, and retail operations.
• Experience managing stakeholder interfaces across public sector clients, operators, contractors, and commercial tenants.

Key Skills & Competencies

• Commercial and financial acumen.
• Contract and lease management expertise.
• Stakeholder management and negotiation skills.
• Strategic planning and business development.
• Revenue optimization and asset utilization management.
• Risk assessment and mitigation.
• Strong reporting, presentation, and analytical skills.
• Excellent communication and relationship management abilities.

Key Performance Indicators (KPIs)

• Commercial revenue achievement against targets.
• Retail occupancy and asset utilization rates.
• Timely execution and compliance of commercial agreements.
• Stakeholder and tenant satisfaction levels.
• Delivery of commercial initiatives and revenue growth opportunities.
• Effective management of commercial risks and contractual obligations.
• Accuracy and timeliness of commercial reporting.

Preferred Industry Experience

• Metro and rail projects.
• Airport commercial operations.
• Transit-oriented developments (TOD).
• Large public transportation infrastructure projects.
• Retail, concessions, and property asset management environments.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Job Type

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.