We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Position: Oxbow Bar & Grill – Host/Cashier

Location: Fort Myers, FL

Reports to:  Oxbow Bar & Grill General Manager, Assistant General Manager, Supervisor

Status: Non-Exempt

Job Summary:

Oxbow Bar & Grill Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Oxbow Bar & Grill standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, and following all proper steps of service
• Ability to create a service experience for the guest that represents the Oxbow Bar & Grill brand
• Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
• Maintain and manage Oxbow Bar & Grill reservations in restaurant’s reservation system
• Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, room charges and gift cards.
• Ability to converse with guests in a friendly, hospitable and informative manner 
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all Oxbow Bar & Grill team members
• Check greeter station assigned for cleanliness of area     
• Ensure the front of the restaurant is clean, orderly and all objects are dust free
• Check all tables to ensure they are set up properly and ready to be seated with guests
• Communicate with servers when seating tables alerting them that they have a table sat
• Assist servers when necessary and clears, sanitizes, and sets tables as needed
• Have knowledge of the Luminary Hotel and Caloosa Sound
• Ability to communicate to managers the flow of dining room
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Ability to proficiently use POS (point of sale) system Oracle MICROS POS
• Assist managers with daily duties such as scheduling of stations
• Follow all procedures addressed in the training manual
• Perform other duties as management requests to service guests 

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position preferred
• Previous cashier/cash handling experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads 
• Ability to assist with menu revisions when needed

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs. or more
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Benefits

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits
  • All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.