As a Resource Management Specialist, you will play a key role in supporting the Professional Services team by ensuring customer projects and engagements are staffed efficiently and resources are allocated effectively. You will collaborate closely with Project Managers, Project Leaders, People Managers, and Sales to maintain accurate project forecasts, coordinate resource assignments, and streamline staffing processes. 

The ideal candidate is organized, proactive, and adaptable, with a strong ability to build relationships and navigate a fast-paced, evolving environment. You’re energized by solving resource planning challenges, improving operational processes, and helping teams deliver successful customer outcomes. 

What You’ll Do:

• Maintain accurate resource forecasts: Ensure project forecasts are current and accurate by collaborating with individual contributors, Project Managers, and People Managers across teams. 
• Coordinate resource assignments: Identify and align technical resources to project needs based on skills, experience, availability, and timing. 
• Partner on resource planning: Work with Practice Leaders to identify, review, and validate resource requests to support current and anticipated project demand.
• Support pre-delivery readiness: Partner with Sales to validate pre-delivery requirements and ensure a smooth handoff into Professional Services.
• Monitor pipeline data quality: Review the Sales pipeline and validate key information to support accurate forecasting and resource planning.
• Facilitate resource planning meetings: Lead resourcing meetings with Practice Leaders to review upcoming demand, discuss staffing needs, and coordinate project assignments.
• Improve staffing operations: Identify opportunities to streamline and scale resource management processes as the business grows.

What You’ll Bring:

• A bachelor’s degree in Business Management or a related field from an accredited college or university.
• 1-3 years of experience in resource coordination, resource management, project coordination, or a related field.
• Strong working knowledge of Salesforce and project lifecycle management.
• Experience in resource management and operations, ideally within a professional services organization.
• Strong problem-solving, critical thinking, judgment, and decision-making skills.
• Excellent organizational, time management, and prioritization skills, with the ability to manage multiple tasks and competing priorities.
• Exceptional written and verbal communication skills, paired with a strong customer service mindset.
• The ability to build trusted, collaborative relationships with Project Managers, consultants, and cross-functional stakeholders.
• A proactive, flexible approach and the ability to adapt quickly in a growing, changing environment.