Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

The Reservations Agent will respond to correspondence from corporate guests, travel agents, and referral networks concerning room reservations. Key duties will include creating, maintaining reservation records and promptly processing any cancellations and modifications. Additional assignments will include preparing the list of expected arrivals, assisting in preregistration activities when appropriate, and processing advance reservation deposits. 

 

Primary responsibilities for the Reservations Agent role will include but not limited to the following:

 

·         Creating and updating group contracts and rooming lists in Opera and other Systems.

·         Work closely with clients, sales teams, and front desk staff to ensure seamless operations.

·         Responsible for managing all aspects of group reservations, from the initial inquiry to the final confirmation.

·         Processes reservations by e-mail, telephone, or central reservation systems referral.

·         Handles reservations from the Corporate Clients, sales office, other hotel departments, and travel agents.

·         Check arrivals lists and communicate reservation information to the front desk.

·         Process advance deposits, cancellations, make modifications and communicate accordingly.

·         Assists in preregistration activities when appropriate.

·         Responds to inquiries and makes reservations as needed.

·         Other duties may be assigned as business need demands.

What are we looking for?

• Minimum 3-4 years’ Hotel Room Reservations experience required.

• Advanced working knowledge of OPERA PMS is strictly required.
• Must be proficient in Microsoft Office, particularly Excel.
• Associate degree or Diploma in Hospitality will be advantageous.
• Must be proficient in Microsoft Office, particularly Excel.
• Mastery of oral and written English communication skills will be essential.
• Outstanding interpersonal skills with a friendly and professional demeanor required.
• Proven ability to remain calm, courteous, and solution-oriented under pressure.
• Excellent attention to detail and multitasking capabilities in a high-volume environment.
• Flexibility to work a variety of shifts including early mornings, late evenings/nights, weekends and public holidays required.

Compensation:

CI$8.00

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CI$10.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.