Description -

Job Summary

The Repair Billing Specialist is responsible for supporting US and Canada billing and customer service processes for Americas repair operations, ensuring accurate invoicing, payment processing, and resolution of customer billing inquiries. The role serves as a key interface between repair operations, finance teams, service partners, and customers to ensure timely revenue realization and a positive customer experience.

Responsibilities

• Process and validate repair-related invoices for out-of-warranty and bench repair services.
• Support billing transactions, payment processing, and reconciliation activities.
• Investigate and resolve invoice discrepancies, pricing issues, and billing exceptions.
• Respond to customer and internal stakeholder inquiries regarding invoices, payments, and repair charges.
• Provide invoice copies and billing documentation upon request.
• Monitor billing queues and ensure timely completion of billing-related activities.
• Coordinate with repair operations, finance, and service delivery teams to resolve escalations.
• Maintain accurate billing records and ensure compliance with company policies and financial controls.
• Identify process improvement opportunities and support operational efficiency initiatives.
• Assist in managing customer escalations related to invoicing, payment status, and repair order billing.

Education & Experience Recommended

• Four-year or Graduate Degree in Supply Chain Management, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"