SUMMARY 

The Regulatory Compliance Support provides administrative and regulatory support for the review, processing, and documentation of compliance violations. Reviews a high volume of complaints, identifying potential regulatory issues, preparing initial recommendations for administrative or non-investigative closure. Drafts accurate case processing documentation in accordance with established procedures, templates, and case resolution guidelines. 

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.    

ESSENTIAL REQUIREMENTS  

Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property. 

Required to work on-site pursuant to the Presidential Memorandum, Return to In-Person Work (Jan. 20, 2025), and at the work location identified in the contract. 

Proficiency with Microsoft Office applications, especially Word, Excel, Outlook, and SharePoint or similar document management systems.   

Strong writing, proofreading, editing, and organizational skills.   

KEY DUTIES AND RESPONSIBILITIES  

Essential Duties and responsibilities include the following.  Other duties may be assigned. 

Reviews a high volume of complaints to identify potential violations of the HIPAA Rules and applicable federal civil rights, conscience, and religious freedom regulations. 

Evaluates complaint information and provides initial recommendations regarding appropriate administrative or non-investigative closure, using prewritten templates and established case resolution guidelines. 

Drafts case processing documentation, correspondence, summaries, and related materials in accordance with applicable regulations, policies, procedures, and quality standards. 

Ensures all written documentation is clear, accurate, complete, grammatically correct, and free of spelling errors. 

Applies established case resolution guidelines and administrative procedures consistently when preparing recommendations and documentation. 

Maintains awareness of applicable regulatory requirements, agency procedures, and case processing standards relevant to complaint review and resolution. 

Supports the organization and tracking of complaint-related documentation to ensure timely processing and proper case file maintenance. 

May conduct training sessions for new staff on complaint review procedures, documentation expectations, templates, and case processing workflows. 

Maintains clear, timely, and professional communication with team members and stakeholders through phone calls, email correspondence, and meeting attendance to support collaboration and efficient complaint processing. 

Protects sensitive information and maintain confidentiality in accordance with privacy, security, and records management requirements. 

Demonstrates sustained productivity and attention to detail while managing competing deadlines and tasks. 

May be required to work on-site per contract identified work location. 

EDUCATION AND EXPERIENCE 

Bachelor's degree and a minimum of zero to two (0-2) years of relevant experience, or equivalent combination of education/experience.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.  

Work is primarily performed in an office environment, where employees may be seated in close proximity to coworkers and exposed to routine workplace activity, conversations and other normal office interactions. The employee must be able to work effectively in an open office environment and maintain focus and productivity standards while exposed to normal office noise and activity, including conversations, telephones, computers, printers, office equipment, and foot traffic. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear and communicate effectively with coworkers, supervisors, customers and other personnel. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.   

EOE including Disability/Vet 

The estimated pay range for this role is $26.41 to $27.41, with the final offer contingent on location, skillset, and experience.

CNI offers a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• 401(k)
• Family Planning/Fertility Assistance
• STD/LTD/Basic Life/AD&D
• Legal-Aid Program
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) – (11) Federal Holidays
• Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).