The Regulatory Compliance & Controls Officer is responsible for supporting ZainTECH's regulatory compliance, certification, and audit readiness initiatives across its regional operations, including the UAE, KSA, Kuwait, Jordan, Oman, and Bahrain. The role ensures that applicable regulatory requirements, industry standards, and certification obligations are identified, assessed, and effectively addressed through appropriate governance, internal controls, and compliance processes.

Working closely with technical, operational, and business stakeholders, the role coordinates regulatory assessments, compliance gap analyses, control implementation, and certification activities. The Regulatory Compliance & Controls Officer also serves as a key point of coordination with external auditors, certification bodies, and regulatory authorities, ensuring compliance obligations are monitored, audit requirements are met, and corrective actions are completed within agreed timelines.

Responsibilities:

• Review and interpret applicable regulatory frameworks and international standards, including NCA, CST, SAMA, DESC, ISO 27001, ISO 22301, and other relevant compliance requirements.
• Conduct regulatory and certification gap assessments, evaluating existing policies, processes, and controls against applicable requirements and identifying areas for improvement.
• Coordinate with internal stakeholders to communicate compliance obligations, establish action plans, assign responsibilities, and monitor remediation progress.
• Conduct internal compliance assessments, control reviews, and mock audits to evaluate organizational readiness for regulatory assessments and external certification audits.
• Prepare compliance assessment reports, audit summaries, management updates, and corrective action plans, highlighting compliance gaps, risks, and required improvements.
• Maintain centralized regulatory compliance registers, audit calendars, certification schedules, and renewal trackers across relevant jurisdictions.
• Coordinate the preparation, validation, and maintenance of audit evidence, compliance documentation, and supporting records to ensure audit readiness.
• Support external audits, regulatory assessments, and certification activities, coordinating responses and follow-up actions with auditors, certification bodies, and regulatory authorities.
• Monitor outstanding audit findings and corrective actions, ensuring timely remediation, appropriate closure evidence, and escalation of unresolved issues.
• Track changes in regulatory and certification requirements across ZainTECH's operating markets and recommend necessary compliance actions to maintain ongoing compliance.

Our Culture & Code of Conduct:

At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.

Requirements

• Minimum 4 years of hands-on experience in regulatory compliance, certification management, audit coordination, or related governance and compliance functions.
• Practical experience working with regional regulatory frameworks, including NCA, CST, SAMA, DESC, or equivalent regulatory requirements.
• Knowledge of international standards and certification frameworks, including ISO 27001, ISO 22301, ISO 27017/27018, ISO 20000-1, CSA STAR, and PCI DSS.
• Demonstrated experience conducting compliance gap assessments, control reviews, internal audits, and external certification preparations.
• Strong understanding of regulatory interpretation, control mapping, compliance monitoring, and audit evidence management.
• Experience coordinating multiple internal stakeholders to implement corrective actions and address regulatory or certification requirements.
• Strong analytical, organizational, documentation, and stakeholder management skills.
• Ability to manage multiple compliance initiatives, deadlines, and audit requirements across different jurisdictions.
• Experience supporting regulatory compliance across multiple GCC or MENA jurisdictions is preferred.
• Familiarity with Governance, Risk & Compliance (GRC) platforms and compliance tracking systems is an advantage.
• Excellent written and verbal communication skills, with fluency in English required.
• Professional certifications such as ISO 27001 / ISO 22301 Lead Implementer or Lead Auditor, CISA, or relevant Regulatory Compliance Management certifications are an advantage.