JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ROLE AND RESPONSIBILITIES

MAIN ROLE

As Performance Lead responsible for overall Operational Excellence, KPI/performance management, and securing quality processes. Performance manager has responsibility for performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology driving consistency and alignment to vertical-wide initiatives and account specific requirements.  This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the shared service model and the account.

MAJOR RESPONSIBILITIES

Performance Management & Business Intelligence

• Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
• Contribute to data management and interpretation skills in the team for the account and the model.
• Understanding of contract key performance indicator and reporting requirements and client expectations.
• Work independently within responsibilities assigned.
• Develop strong working relationships with team leaders and peers to enable growth and flexibility of service to the client and team.
• Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the model, the industry, and the BI/data fields.
• Devise and promote creative data visualization.
• Support of current account programs and innovating thinking in positive ways ensuring the account continues to align with the overall team, account, and client goals.

Leadership

• Help to identify savings and improvement opportunities, or problems requiring innovative solutions.
• Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and always expected results.
• Promote success powerfully, such that our team, vertical and clients recognize the value of your work.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Qualifications

• Bachelor’s degree or equivalent work experience.
• Excellent communication and presentation skills (verbal and written)
• Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
• Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results.
• Strong leadership, organizational and execution skills
• Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
• Experience of extrapolating and visualizing data to derive actionable intelligence.
• Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint).

REPORTING TO

Regional Account director

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.