Job Description

Key Responsibilities

• Welcome and assist students, parents, staff, visitors, and external stakeholders in a professional, courteous, and service-oriented manner.
• Serve as the first point of contact for the school, ensuring a positive and professional experience for all visitors and callers.
• Manage incoming telephone calls, emails, messages, and general enquiries, providing accurate information or directing enquiries to the appropriate person or department.
• Maintain effective communication with different school departments to ensure enquiries, requests, and messages are followed up appropriately.
• Monitor and manage the reception area, ensuring it remains organized, professional, and welcoming.
• Follow established procedures for visitor registration, identification, access, and sign-in/sign-out processes.
• Support the implementation of school security, health and safety, and safeguarding procedures at the reception area.
• Respond appropriately to unexpected situations, incidents, or concerns and promptly notify the relevant member of staff when required.
• Maintain accurate records, logs, contact information, and other reception-related documentation.
• Support administrative tasks such as preparing documents, scanning, photocopying, filing, data entry, and maintaining electronic and physical records.
• Assist with the coordination of appointments, meetings, deliveries, and other activities involving the reception area, admissions and re enrollment departments.
• Provide support to parents and visitors with general school-related information while maintaining confidentiality and respecting established communication protocols.
• Assist with school events and activities when reception or front-office support is required.
• Handle confidential and sensitive information appropriately and in accordance with school policies and procedures.
• Maintain a professional appearance and demonstrate a consistently positive and helpful attitude.
• Comply with all school policies, procedures, and expectations regarding safeguarding, confidentiality, health and safety, and professional conduct.
• Undertake other reasonable duties related to the role as required by the line manager.

Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional, courteous, and approachable manners.
• Ability to communicate effectively with students, parents, staff, visitors, and external stakeholders.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and manage multiple enquiries or requests simultaneously.
• Attention to detail and accuracy in administrative tasks and record keeping.
• Ability to remain calm, professional, and solution-oriented when dealing with challenging or unexpected situations.
• Good judgement and discretion when handling confidential or sensitive information.
• Ability to work independently as well as collaboratively within a team.
• Basic to intermediate computer skills, including email, Microsoft Office, and other administrative systems.
• Ability to learn and use school-specific systems and procedures.
• Commitment to providing a high standard of service and contributing positively to the school community.

Qualifications:

• High school diploma or equivalent qualification required.
• Administrative, customer service, communications, or related qualifications and training are desirable.
• English language proficiency is required.

Experience:

• Previous experience in reception, customer service, administration, front-office support, or a similar role. (typically 1–2 years minimum)
• Familiarity with general office equipment (e.g., printers, copiers, scanners)

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.