Meet the team:

The Real Estate and Workplace Services Team (REWS), is an integral cross-function support team comprised of Facilities, Physical Security, Logistics, Asset Management, and Real Estate groups. This team is responsible for internal and external site coordination across all Latitude locations, as well as support for employees and external guests. 

What you’ll do: 

• Facilities 
• Support daily facility operations across Palo Alto sites, addressing routine maintenance requests and troubleshooting building issues in coordination with Ford facility leads and vendors.
• Assist with vendor and contractor management, scheduling, scope verification, quality control, and invoice/PO coordination for facilities related services.
• Take direction from Facilities team leads on prioritization of daily tasks while exercising independent judgement to resolve routine issues without escalation.
• Assist with space planning and moves/adds/changes as the organization scales.
• Perform routine preventative maintenance tasks and facility inspections, ensuring upkeep of space and cleanliness of facility.
• Support the development, documentation, and maintenance of facility policies and procedures, ensuring alignment with company risk tolerance and regulatory/contractual requirements.
• Support event planning, space setup, vendor services, and on-site operational need.
• Escalate issues and coordinate follow-up repairs as needed.
• Monitor inventory and manage supply ordering from vendors for local sites.
  
  
• Physical Security 
• Support the management of badging access control and CCTV/camera systems including provisioning, access group management, credential issuance, troubleshooting, and periodic access audits.
• Provide support and coverage as needed for PS functions, including welcoming visitors, and supporting the interview candidate experience as needed.
• Manage and support visitor management protocols and systems to ensure appropriate controls for contractors, vendors, and guests accessing secure or sensitive areas.
• Support the development, documentation, and maintenance of physical security policies and procedures, ensuring alignment with company risk tolerance and regulatory/contractual requirements.
  
  
• Workplace Safety
• Support overall workplace safety compliance, including documentation, policy development, and implementation.
• Coordinate and support safety audits and inspections, tracking corrective actions and remediation through completion.
• Support development and delivery of safety training and communications to employees
• Create and maintain accurate records for compliance reporting.
  
  
• Asset Management and Logistics
• Physically receive and distribute incoming equipment and supplies addressed to Latitude; in coordination with Ford and Latitude partners
• Systematically receive purchase orders in our accounting system and assist with other NetSuite receipts
• Physically pick, pack, and ship equipment to internal and external parties (small pack and freight), providing attention to sensitive equipment with care.
• Coordinate with the Logistics team to maintain accurate systemic records of all IT equipment, select hardware, and supplies; inclusive of inventory counts, asset system tracking, and internal / external audits
• Manage onboarding equipment preparation, distribution, and inventory maintenance
  
  
• Ticket Management
• Steward excellence in all interactions with internal customers, team members, and external partners by providing prompt service and accurate information 
• Manage tickets in accordance with policies and procedures, including ad-hoc updates 
• Escalate and flag issues when necessary to ensure all areas of accountability are being met
• Utilize system automations to provide consistent, streamlined experience for all ticket participants
• Regularly monitor, update, troubleshoot, and close tickets based on defined standards to ensure metrics and SLAs are met.
  
  
• Project Work
• Lead cross-functional projects with a high degree of accuracy and ownership with limited support from management.
• Proactively manage scope, schedule, and budget with limited oversight.
• Provide clear, transparent updates to stakeholders throughout project execution.
  
  
• Cross-Training & Operational Support
• Participate in and support internal cross-training initiatives
• Build capability and coverage across all areas of REWS team responsibilities (shipping, receiving, asset management, etc.)
• Contribute to overall team resilience and continuity planning

What you'll need to succeed:

• Bachelor’s degree with two years of employment experience required. In lieu of a Bachelor’s degree, an Associate’s degree with four years of employment experience or a High School Diploma or GED equivalent with six years of employment experience required.
• 2-3 years of building facilities experience 
• Willingness to be available after hours and in emergency situations
• Experience with service ticketing platforms and access controls systems
• Ability to independently navigate complex issues while demonstrating exceptional problem-solving skills
• Strong attention to detail with a continuous improvement mindset and ability to streamline processes
• Exceptional, demonstrated customer service skills and strong attention to detail
• Moderate knowledge of building systems and facility operations and skill set
• Strong time management and multitasking skills
• Computer proficiency with Google Suite (preferred) and Microsoft Office
• Ability to lift up to 50 lbs required and do other labor-intensive tasks

What we offer you:

• Competitive compensation packages
• High-quality individual and family medical, dental, and vision insurance
• Health savings account with available employer match
• Employer-matched 401(k) retirement plan with immediate vesting
• Employer-paid group term life insurance and the option to elect voluntary life insurance
• Paid parental leave
• Paid medical leave
• Unlimited vacation
• 15 paid holidays
• Daily lunches, snacks, and beverages available in all office locations
• Pre-tax spending accounts for healthcare and dependent care expenses
• Pre-tax commuter benefits
• Monthly wellness stipend
• Adoption/Surrogacy support program
• Backup child and elder care program
• Professional development reimbursement
• Employee assistance program
• Discounted programs that include legal services, identity theft protection, pet insurance, and more
• Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

The expected base salary range for this full-time position in California is $74,560 - $111,840 USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Latitude employees are also eligible to participate in Latitude’s annual bonus programs, equity compensation, and generous Company benefits program, subject to eligibility requirements.

Candidates for positions with Latitude AI must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire.

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