Classification

Minimum Pay

Compensation will be commensurate with the level of the position, education, and experience.

JOB DESCRIPTION SUMMARY

ESSENTIAL POSITION FUNCTIONS:

• Provides ongoing, individualized student support services designed to help program participants persist and complete goals.   
• Assists with participants’ intake process and works with program staff to ensure and support participant access to programming and achievement of academic success.
• Determines individual supports necessary and provides resource referrals.
• Assists with collection of quantitative and qualitative data for grant reporting purposes.
• Continuously provides participant support to assist with retention efforts.
• Works collaboratively with other departments and services to understand processes, systems and services to resolve student issues.
• Represents the department at community events as assigned.
• Works with the Re-Entry Coaches, Re-Entry Director, faculty and other staff members of the College to continually assess students’ progress, implement helpful interventions as necessary, and track overall program outcomes. 
• Participates in events including, but not limited to: department meetings, advisory committee meetings, re-entry fairs, completion ceremonies and student appreciation events.  
• Consistently and dependably attends work, activities, and functions as scheduled or assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of student support services and community resources. 
• Strong computer and analytical skills.
• Effective verbal and written communications skills.
• Skilled in human relations and diplomacy.
• Ability to communicate, effectively work and interact with a diverse population, various cultures and ethnicities.
• Ability to maintain accurate records and pay close attention to detail.
• Ability to work well in a team-oriented environment.
• Ability to maintain professionalism, cooperation, patience and understand in stressful situations.

• Associate’s degree.
• Two (2) years of full-time experience supporting or coaching others, preferably inside a correctional setting and/or with individuals who have been recently released from a correctional facility.
• Equivalent combination of education and/or work experience considered.
• Ability to travel between campuses for meetings or position responsibilities.
• Must pass a background check.

Schedule: Days, Evenings & Weekends

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations.