About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Creates an environment that promotes customer service excellence.
• Maintains ability to perform and cover all essential job functions of tech aides.
• Answers and places calls; takes and relays messages; handles requests/problems and refers to appropriate staff.
• Trains all new tech aides upon hire
• Serves as a liaison between staff, physicians, patients, and Radiology Manager.
• Assists in managing staff schedules, PTO calendar, addressing staff call outs.
• Assists in scheduling/rescheduling patients when necessary.
• Oversee room availability for each modality, ensure schedules are opened/closed accordingly.
• Report system outages and facilitate maintenance for all equipment including scheduling PMs, placing tickets, placing service calls etc.
• Placing IT/Facility tickets for staff
• Oversees the NYN communication chat with radiologists; matching orders in PACS, maintaining harvest downtime procedures.
• Monitoring the not read list daily.
• Secures prior authorization for all that tests that require such, as far in advance as possible, ensuring that all orders are correct for each exam.
• Scheduled PTO should not overlap with co-office team lead and manager allowing for cross-coverage.
• Orders necessary supplies and maintain inventory for assigned sites.
• Assist in monitoring sites to remain in compliance for State inspections, keeping necessary staff documentation in order.
• Maintain and track dosimeter reports for staff.
• Assist Manager in any tasks that would help with operational efficiencies and achieving financial goals.

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED required.
• 0-1 years’ experience required. Radiology/Front Desk/Tech-aide experience preferred.   
•  Ability to communicate in English, both orally and in writing required.
• Strong customer service and organizational skills required.
• Working knowledge and expertise in MS Word and MS Excel (or equivalent spreadsheet application) preferred. Experience in computerized materiel management systems preferred.
• Ability to use problem solving, critical thinking and priority setting skills required.
•  Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
• Experience with imaging, patient care, and filming equipment preferred.
• Experience with Power injectors and storage devices preferred.
• Experience with Teleradiology system/PACS System preferred.

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.