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Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to the Manager, eLearning and Development, the incumbent provides leadership and support in the development, delivery and just-in-time support of R3 training solutions for employees and Portal Pathfinders. Training includes Thesis Student Management (Thesis SM), Thesis Student Portal, and Infosilem Academic/Exam and supporting technologies and systems used at the College. The training delivery is expected to be dynamic and flexible in order to support learner adoption and usage of the College’s new Student Information System.    

The incumbent is responsible for:

• Identifying, assessing, and analyzing the technology training needs of Thesis SM users and learners in support of the College’s R3 Change Management plan;
• Planning, developing and implementing various training program initiatives for R3 technology ecosystem users and learners,
• Recruits, trains, and supports Portal Pathfinders who support Learner adoption of Thesis Student Portal,
• Monitoring and evaluating program performance by conducting program evaluations and client surveys and using performance metrics and developing program improvement strategies for implementation,
• Leading and facilitating the onsite delivery of various systems training initiatives,
• Providing on-site support in the R3 Training Suite at Ottawa Campus to users practising use of systems.

Required Qualifications

• Minimum three (3) year diploma/degree in Information Technology related diploma/degree or relevant work experience in enterprise systems OR diploma/degree in Business, Communications, or English;

Minimum five (5) years experience in:

• Experience and demonstrated knowledge of College administrative processes within the Registrar’s Office or Academic Areas;
• Experience in the development, delivery, assessment and of Systems Training solutions;
• Proficiency with current IT platform/enterprise solutions such as Student Information Systems, WordPress, MS Office 365, Learning Management Systems, and emerging workplace technologies;
• Experience working as a team member in a dynamic, client-centered environment.

This position is subject to the terms of the Full-Time Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2024/01/SSCollectiveAgreementCurrent_E-1.pdf

*This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus.

*This vacancy is for P23266.

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:  

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.