The Quality Supervisor is responsible for improving the efficiency and effectiveness of ongoing quality by monitoring all operations at the plant that impact the customer specifications. Expectations include maintaining the quality metrics and electronic quality log. Performing special-project tests to either investigate the source of quality problems or study potential quality improvements impacting local, regional, and corporate operations. The supervisor will accomplish this by identifying opportunities to coordinate, standardize, and centralize processes and tasks critical to the implementation and execution of maintain client specifications.  

Responsibilities

• Lab Management 
  • Manage the plant laboratory; supervise, train, and certify operators; manage the sampling and testing of finished goods delivered; maintain test equipment, QA/QC documentation, records, and sample archives. 
• Quality Control 
  • Develop and maintain quality control tools and instructions to guide management of product and ensure effective process troubleshooting; develop, audit, and maintain test procedures; ensure that all test results are timely and accurate. 
  • Oversee the daily collection and testing of samples. 
  • Track and interpret finished goods quality metrics against internal and customer specifications; perform root cause analysis and correction of quality issues. 
  • Formulate reaction plans for quality issues at the plant as they arise. 
  • Train & audit employees on quality procedures. 
• Quality Assurance 
  • Develop best practices for handling and preserving pellets during storage. 
  • Develop and oversee plans for fulfilling customer requirements. 
  • Manage the proper operation and maintenance of equipment key to the preservation of product quality and safety at the plant. 
• Special Projects 
  • Study the evolution of product from plant to plant in-order to improve and optimize operations. 
  • Perform special-projects tests to either investigate the source of quality problems or to study potential quality improvements. 
• Leadership  
  • Hourly employees will take direction from the quality supervisor related to specification attainment, SOP’s and tramp materials. 
  • Lead pre-shift meetings as needed and set direction for facility operations. 
  • Perform leader focused observations and instruct employees on proper procedures that fall within SWP’s or standards. 
  • Quality supervisor will be available off shift to direct employees on corrective actions and proper procedures related to quality and operations. 
  • Lead employees through RCA’s via cause maps to correct downtime and quality specification gaps. 
  • Will directly supervise receiving personnel as fill in/back-up to the terminal manager. 

Qualifications 

• At least 4 years' experience in Quality, with at least 2 years in a supervisory capacity or equivalent education  
• Good written and verbal communication skills 
• Proficient in Microsoft Word, Excel, PowerPoint, and SharePoint 
• Ability to manage multiple tasks/projects at the same time and be able to respond quickly to changing priorities 
• Desire to learn quickly and be challenged to take on higher levels of responsibility 
• High degree of professionalism and integrity, holding self and other accountable. 
• Ability to lead hourly team members and flexibility to work odd hours when required to support plant.

Preferred Qualifications - What Will Set You Apart

• Prior experience working in a Wood Products or other process-based manufacturing company 
• Proficiency with database, project management, and replanting processes 
• Knowledge of basic statistical analysis methodologies (i.e. hypothesis testing, regression, etc.) 
• BA/BS degree preferred or equivalent work experience

Travel Requirements

• This position may require travel from time-to-time, but not on a regular basis for training or other work-related assignments

Working Conditions

• Must be able to work in environments that reach temperatures above 100 degrees and below 32 degrees.
• Able to work in a hot, humid, cold and noisy industrial environment.
• Able to maintain strict adherence to safety rules and regulations, to include wearing safety equipment.
• Majority of time spent in lab setting, with time in field to collect samples and troubleshoot results.

Physical Requirements

• Climb ladders and work off elevated surfaces on an occasional basis up to 100 ft
• Must be able to push, pull and lift items up to 50 lbs.
• Able to frequently walk or stand in addition to the capability to bend, squat, climb stairs and lift items above shoulders on an occasional basis.
• Must use required/provided PPE (i.e. safety glasses, hard hat, steel toe boots & hearing protection).