About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role 

Carrier seeks a Quality Manager to provide post-sale technical and customer support for air cooled chillers and split systems after order release, shipment, installation, startup, and early field operation. Reporting to the Quality Director, this role will assist with customer inquiries, field issue triage, startup support, warranty-related investigations, and documentation of product and application concerns. The position is intended for a developing engineer who can build technical knowledge, support cross-functional issue resolution, and help strengthen the connection between customers, field service, engineering, manufacturing, warranty, and quality teams.

Job Description

• Provide post-sale technical support for Commercial HVAC customers, field service teams, sales teams, and internal stakeholders.

• Assist with customer and field inquiries related to installation, startup, operation, troubleshooting, and early-life product performance.

• Document support requests, technical findings, and recommended follow-up actions in a clear and timely manner.

• Support field issue triage and escalation under the direction of quality and service leadership.

• Collect relevant jobsite details, product information, operating conditions, photos, service history, and customer feedback needed to evaluate concerns.

• Help determine whether issues require additional support from Engineering, Manufacturing, Quality, Warranty, Product Management, or Field Service.

• Assist with startup and jobsite support activities for Commercial HVAC equipment.

• Observe startups, support troubleshooting activities, verify available technical information, and summarize findings for review.

• Develop jobsite reports that clearly communicate field conditions, issue drivers, corrective actions, and lessons learned.

• Support warranty-related investigations and field quality improvement activities.

• Review field concerns, warranty trends, service documentation, and returned-part information to help identify recurring issues.

• Provide factual summaries that support corrective action reviews, customer quality discussions, and continuous improvement efforts.

• Build technical knowledge of Carrier Commercial HVAC products, applications, and support systems.

• Develop working knowledge of Heavy Applied product platforms, controls, startup processes, warranty systems, dashboards, and field reporting tools.

• Participate in product, quality, service, and technical training to strengthen troubleshooting and customer support capability.

• Communicate field learnings and customer feedback to the appropriate internal teams.

• Share trends, lessons learned, and improvement opportunities with Quality, Engineering, Manufacturing, Supplier Quality, Warranty, and Service teams.

• Help strengthen the factory-to-field feedback loop by ensuring field concerns are accurately captured and routed for review.
  

Required Qualifications

• High school diploma or GED with 7+ years of experience working with air cooled chillers and split systems

OR 

• Bachelor’s degree in Engineering with 5+ years of experience working with air cooled chillers and split systems
• 5+ years experience working with Microsoft office applications
• 5+ years experience in data analytics
• Ability to travel up to 30% of the time (domestic and international)
  

Preferred Qualifications

• Experience working with HVAC/refrigeration systems 
• Strong communication & presentation skills 
• Ability to read and interpret electrical diagrams 

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.