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Job Title:

Department:

Position Summary

The Service Line Quality Outcomes Lead will report directly to the Associate Director of Quality Program Coordination with guidance from the Quality department Senior Director, Directors, and Associate Directors. The Lead is responsible for developing and executing multifaceted, service line- and area-specific strategies for clinical quality improvement and quality program monitoring and evaluation, including adherence to regulatory standards. Within the designated areas of responsibility, the Lead is responsible for ensuring consistency and rigor in assessing performance toward quality metrics, leading the development of gap closure strategies in collaboration with clinical leadership, and promoting process/quality improvement principles.

The position will leverage process/quality improvement tools and frameworks, change management strategies, and data analysis skills, as well as strong leadership, coaching, and project management skills to influence meaningful, data-driven change. The position will apply clinical environment knowledge and advanced understanding of the aforementioned concepts to lead complex projects of large scope. The clinical performance improvement solutions and best practice innovations the position proposes may set precedent and are expected to have substantial and long-term positive impact on patient outcomes, clinical goals, and related process metrics. The position will lead multidisciplinary teams to develop innovative solutions to complex problems, communicating difficult concepts and influencing leadership decision-making on topics that positively impact clinical outcome goals.

The Service Line Quality Outcomes Lead will be independently responsible for leading the following as related to the designated service lines and areas of responsibility, supporting all levels of patient care: (1) identification and prioritization of clinical quality improvement gaps/opportunities and target goals based on comparative clinical data, including internal and external benchmarking; (2) facilitating process improvement data collection, analysis, evaluation, and report dissemination; (3) seeking out and leveraging evidence based best practice to inform service line specific action plans; (4) facilitating the clinical performance improvement process, including identification, prioritization, and coordination of iterative improvements and implementation efforts; (5) monitoring the effectiveness of change management and improvement strategies and revision of them as needed to achieve target clinical goals and outcomes.

The position will independently coordinate communication within and between multidisciplinary key collaborators and stakeholders; ensure appropriate consultation and education regarding data analysis and improvement opportunities; identify, recommend, and implement improvement plans that move toward target clinical goals; and develop large scope, precedent setting processes and clinical performance improvement mechanisms leading to best practices for clinical quality outcomes within the designated areas of responsibility.

Minimum Requirements

• Master's Degree in Clinical Field. Clinical Licensure.

• 2 years of relevant experience required. 4-6 years of relevant experience preferred.

• Strong communication, interpersonal, analytical, organizational and facilitation skills.

• Strong knowledge of industry trends, best practices as they relate to the delivery of high quality and safe health care.

• Strong project management experience and experience using variety of quality tools (e.g., DMAIC, Lean Six Sigma, PDSA).

• Demonstrate solid history of achieving results with complex and dynamic teams.

• Strong computer skills, including basic knowledge and use of Microsoft Office products.

• Ability to learn new systems software.

On Going:

• Maintain continuing education credits and licensure as required by professional organization and/or licensing body.

• Maintains qualifications, training, and/or certifications necessary to access and/or analyze data reports; demonstrates commitment to continuing education related to job duties; meets mandatory education and health requirements; demonstrates competence in technical, interpersonal, and cognitive skills required to meet essential job functions.

Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.

• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

• Paid vacation and sick leave, including short and long-term disability and paid parental leave.

• Get the most out of the Public Service Loan Forgiveness program.

• And much more! 

Additional Information:

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Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.