At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Due to the on‑site requirements of this position, applicants are expected to reside within a reasonable commuting distance of the designated work location (Chelmsford, MA). This role does not offer relocation. 

ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future.

Job Summary

This individual will support procedural requirements of ZOLL's complaint handling, customer turn­ around and event reporting systems. Supports quality improvement, corrective and prevention action program. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager.

Essential Functions

• Review complaint investigations for completeness and establish root cause to system and/or component level
• Communicate with customers and suppliers
• Document investigations as appropriate
• Propose corrective action on an as needed basis

Required/Preferred Education and Experience

• Requires 2-year degree or equivalent work experience and 2+ years related experience required
• Experience with soldering, ESD handling and electro-mechanical assembly methods required and
• Experience using mechanical and electronic test equipment required

Knowledge, Skills and Abilities

• Knowledge of commonly used concepts, practices and procedures related to electronic technology
• Basic computer skills in a MS Windows environment. Familiar with MS Office, including Excel and Word.
• Knowledge of FDA QSR required
• Knowledge of USA and international regulatory Medical Device Reporting preferred.
• Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.