Responsible for real time opening, inspections, disposition and re-wrapping of all REF Inspect Returns merchandise.  Reports issues to Returns/QC Inspection Lead for documentation.  Researches customer account comments and information in SAP and RP.  Supports the Returns/QC Inspection Lead to ensure all End of Day (EOD) tasks are completed.

Job Responsibilities

• Confirm systemic resting location of merchandise and note lock code
• Confirm systemic reason code of merchandise to aid in disposition
• Use REF Inspect report to gain all additional systemic information to aid in disposition
• Using documented opening procedure, open packaging and inspect merchandise
• Using all available systemic information and physical condition of merchandise, disposition to RTS, CLR, TRASH, REPAIR
• Using documented opening and re-wrap procedure, fully package and secure merchandise for handling Systemically relocate merchandise to new appropriate location
• Take digital photos to support reporting measure within Return/QC department Material Handling merchandise to and from floor location throughout shift as needed
• Communicate with Returns/QC Lead and other Returns management staff to identify issues Recognize trends and patterns in merchandise damages and report to Lead

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Required Qualifications

• Strong verbal/written communication and organizational skills
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Windows Applications including Word, Excel and Outlook.
• Detail oriented and accurate.
• Demonstrates ability to quickly recognize and diagnose trends and patterns in product damages and location of damages
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings.
• High School or equivalent experience in a Warehouse atmosphere.

Physical Enviorment                   

• Continuous Standing                                                                            
• Continuous Walking                                                                               
• Continuous Sitting                                                                                   
• Continuous Climbing                                                                              
• Continuous Stooping, kneeling, crouching or crawling                                        

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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