Role Overview

The JWX Account Management team is responsible for driving long-term publisher growth by fostering meaningful partnerships and ensuring positive outcomes for our clients. In this role, you’ll be the main point of contact for our premier publishers, leveraging your industry knowledge to maintain and grow your accounts. This role is essential to JWX’s growth, managing a book of business that utilizes a wide range of our media-focused technology. With a consultative approach, you will develop a deep understanding of each publisher’s video and monetization strategy and align them with the JWX platform to drive measurable results.

Key Responsibilities

As an Account Manager, you will:

• Serve as the primary point of contact and trusted advisor for a dedicated portfolio of premier publishers, ensuring their success with the JWX platform.
• Build and maintain strong relationships with key decision-makers and day-to-day stakeholders within leading media organizations.
• Proactively identify and pursue opportunities for account growth, including upsells and the adoption of new features to enhance video monetization, ad yield, content transformation and social distribution.
• Become an expert on the JWX platform, effectively communicating its value proposition and guiding publishers to maximize their engagement and revenue.
• Work cross-functionally with Account Executives, Solutions Engineers, Publisher Solutions, Product, and Technical Support teams to champion publisher needs and improve client outcomes.
• Oversee the full publisher lifecycle post-sale, from onboarding and implementation to performance reviews and strategic renewals.
• Utilize internal tools such as Salesforce for forecasting, tracking client interactions, and reporting on account health and growth opportunities.

Qualifications & Experience

• 3-5+ years of experience in Account Management, Publisher Development, or a related role within the digital media or advertising technology industry.

Key Competencies

• A proven trusted advisor who understands how to support publisher requests while identifying and positioning growth opportunities within your accounts.
• Strong relationship-building, negotiation, and communication abilities.
• Ability to occasionally travel to meet clients in person to present business reviews, drive relationships, and discuss strategy.
• Deep understanding of the publisher landscape, online video platforms (OVPs), and advertising technology (e.g., SSPs, DSPs, ad serving).
• Ability to understand technical concepts and a strong desire to learn new technology to solve publisher challenges.
• Experience meeting or exceeding revenue and growth targets.
• A collaborative mindset with a high level of integrity, resourcefulness, and professionalism.
• Proficiency in CRM tools; Salesforce experience is preferred.

WHY YOU’LL LOVE WORKING HERE

• High ownership and visible impact on company growth
• Direct exposure to senior leadership
• Competitive compensation and benefits
• Collaborative, fast-moving culture with room to grow
• Work alongside a proven and collaborative team of Account Managers and Senior Sellers in a supportive and fun environment.
• Work from home, with an occasional in-office day in NYC to collaborate with team members or meet clients.