Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking an experienced Senior Project Manager to join the Life Company Program Management Office to lead some of the company's most strategically important initiatives. As a leader supporting our Actuarial organization, you will drive execution for moderate to complex, enterprise-wide initiatives that influence product pricing, reserving, financial reporting, and risk management capabilities. You will partner with stakeholders across Actuarial, Technology, Product Development, and Finance to deliver solutions that strengthen our competitive advantage and enhance the value we provide to our members.

In this role, you will orchestrate execution across functional domains to ensure program-level initiatives are delivered predictably while balancing scope, cost, risk, quality, and business value within the SAFe operating model. You will facilitate decision-making, dependency resolution, stakeholder alignment, financial stewardship, and proactive risk mitigation.

This is an opportunity to make a visible impact and help shape the next generation of actuarial capabilities within an intellectually dynamic organization that values collaboration, critical thinking, and continuous improvement.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX; Plano TX. Or Charlotte, NC. Campus.   Relocation assistance NOT available for this position.

Job Description

What you'll do:

• Lead implementation of moderate to complex work efforts, working closely with cross-functional teams to achieve deliverables and milestones within established timeframes.
• Plans, directs, organizes resources, and coordinates all project activities for development work efforts that accomplish goals and objectives within prescribed program guidelines, timeframes, scope, and budgets.
• Develops and maintains integrated project plans, key milestones, and delivery roadmaps that include a critical path assessment.
• Monitors and reports on business objectives, work effort achievements, and key indicators.
• Facilitates collaboration on creative alternatives to work effort challenges and resolves issues with subject matter experts.
• Identify and proactively manage risks, dependencies, and mitigation strategies.
• Removes obstacles and resolves impediments to ensure successful delivery of business and operational objectives.
• Provides timely communication and escalation of program risks and blockers to minimize impacts to scope, schedule, quality, and delivery commitments.
• Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiates timelines to ensure objectives are met.
• Monitors project execution and delivery progress, ensuring incremental business value is realized and effectively communicated to stakeholders and program leadership.
• Establishes overall cadence for communication with impacted stakeholders and oversees communication planning for underlying work efforts.
• Identifies and applies best practices and needed process improvement in compliance with expectations and governance frameworks.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (Total of 10 years of experience without bachelor’s degree)
• 6 years of relevant experience in project or program management, including planning, tracking and delivery.
• Comprehensive knowledge and demonstrated application of project management methodologies including AGILE, Waterfall, and Hybrid.
• Extensive experience utilizing Jira, Jira Work Management (JWM), and project management tools.
• Excels at building strong partnerships and driving alignment towards a common purpose.
• Ability to navigate competing priorities that influence decision-making and delivery business value.
• Demonstrated strategic and critical thinking skills, with the ability to navigate ambiguity to deliver successful outcomes in a dynamic environment.
• Broad experience supporting projects with complex deliverables including information technology and dependencies across organizations.
• In-depth understanding and experience working within risk management policies and procedures.

What sets you apart: 

• US military experience through military service or a military spouse/domestic partner
• Bachelor’s degree in relevant industry (e.g., finance, business, actuarial science, data science, information technology, etc.).
• Experience using AI to drive efficiency and effectiveness.
• PMI Certification (preferred).
• SAFe Certifications (preferred).

Compensation range: The salary range for this position is: $93,770 - $179,240

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.