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(emptyOrder Management Specialist 

General Information 

As an Order Management Specialist for INOPC PG you will be part of Operation Center in India (INOPC-PG), aiming to develop a global value chain, where key business activities, resources and expertise are shared across geographic boundaries in order to optimize value for Hitachi Energy customers across markets. It provides high quality engineering and commissioning support to Business Units and Center of Excellence across the Hitachi Energy world. This is an important step from Hitachi Energy’s Global Foot Print strategy. PS Operation Center Services are System design, Primary side design, Secondary side design, Sourcing, Installation and commissioning. 

Task 

As an Order Management Specialist for INOPC PG you will be responsible for 

• Handling priority deliveries to support customer to meet their target. 

• Order booking using SAP 

• Address change management request from customer.  

• Support Order forecasting based on trend. 

• Co-ordination with operation department to support customer on production status, priority deliveries, delivery delays, invoicing 

• Providing Order acknowledgement to get the status of the order. 

• Generating invoice for the orders. 

• Verifying Invoice and disputes. 

• Handling escalations from customer/client. 

• Preparing and sharing reports/trackers to manage daily volume & monitor team productivity. 

• Interacting with clients/customers in daily basis to discuss about areas of improvement. 

• Doing pre-shipment and case management audit.  

Requirement 

• Bachelor’s degree with 4-8 yrs. of experience. 

• End-use working knowledge in SAP - SAP R/3 (ERP)  

• Case management in SalesForce CRM. 

• Very good communication & customer handling skills 

• Ability to handle high load capacity by setting priorities. 

• Proficient in Microsoft office tools (Excel, Word & Powerpoint) )

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.