Company :

• Providing pre and post sales and service support to customers to meet the objectives of the department

• To coordinate the activities of fellow service engineers and technicians with respect to attending service calls and issue resolution

• Systematically troubleshoot and repair of equipment in a timely manner

• Recommend proper usage, maintenance and corrective actions to customers

• Scheduling and performing preventive maintenance for contractual customers

• Support Projects and A&A works as required by the management.

• Ensure proper filing of service, warranty records and installation base

• Train and guide assistant service engineers and technicians on technical issues.

• To be the point of contact for management for updates on issue resolution and team activities coordination

• Help meet department’s financial goals by recommending upgrades/spares to customers as deemed necessary

• Help meet department’s productivity targets by reducing costs and improve productivity.

• Quoting of service pricing for repair