As a Project Control Analyst, you will be responsible for assisting the management team with the day-to-day operations within the ServiceNow & Cloud Infrastructure team, including team strategic initiatives (e.g. ServiceNow Academy).

Accenture is ServiceNow’s largest professional services partner with over 15,000+ resources globally. Accenture ServiceNow Global Practice is responsible for building, selling, and delivering solutions that are based on ServiceNow products (ITxM, Security, HR, Customer Service, and Intelligent Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution, and its long-term maintenance/management (Application Management Services).

Key Responsibilities:

• Play an integral role in the onboarding processes of new joiners to the Accenture Advanced Technology (ATC)Team, ensuring they are adequately equipped and oriented.
• Partner with both internal and external stakeholders regarding resource demand management. This involves assessing resource availability, project allocation, capacity, and scheduling.
• Maintain and update a comprehensive Resource Tracker and oversee Report updates.
• Assist with generating quarterly performance reports for the team to assess overall productivity and areas for improvement.
• Offer strategic assistance in client engagement activities, including the development of client-facing presentation decks and prompt responsiveness to client inquiries.
• Administer updates to organizational charts to accurately reflect team structure and reporting lines.
• Oversee the consistent and timely upkeep of SharePoint repositories, ensuring accurate and current documentation and project information.
• Provide comprehensive support to the Accenture ServiceNow Academy, aiding both trainers and trainees. This includes assisting with lesson plans, risk assessments, evaluations, and managing training delivery.
• Actively gather feedback and provide advice on the enhancement of organizational ATC training capabilities, ensuring that the training meets the desired outcomes.
• Assist with monitoring, evaluating, and reviewing the progress of learners and the effectiveness of training delivered through continual evaluation.
• Collaborate with external partners to organize and execute marketing and educational events, enhancing the brand presence and knowledge dissemination.
• Support the Accenture Advanced Technology Team in a range of internal and external marketing activities, as well as organizing team-building events.

You have:

• Familiarity with IT
• Strong communication, presentation, and organizational skills.
• Self-motivation and ability to work in self-organized teams.
• Attention to details and good time management
• Working proficiency in English.
• A good touch on Word & Excel & Powerpoint & SharePoint

The advantage that might help you:

• Working experience in an agile software development environment (Scrum/Kanban)
• Project management

We offer:

• Home working possibility
• Benefits packages
• Training package(s) on various ServiceNow and/or Service Management areas and the possibility to gain certification(s)
• International teams and multilingual environment
• Access to the latest high-tech solutions and the opportunity to specialize in other technologies
• Ability to learn from the best IT experts on the market
• Travelling (optional)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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