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Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description:

Assists with planning, implementing, and documenting department projects.

Primary Job Responsibilities:

• Assists with planning and implementing department projects.
  Participates in creating and maintaining custom group documentation for the department.
• Participates in the performance improvement process.
• Assists in the development of training materials and schedules and may conduct training regarding departmental processes.
• Participates in administering licensing information and commissions for agents and agencies that have business relationships with the organization, as needed.
• Assists in the coordination of written responses to group requests for information and other inquiries as part of the new business or renewal process. Maintains document language, departmental letter and form templates.
• Assembles and distributes GEO mapping reports for the organization for existing and new business and for RFP requests.
• May assist with the monthly Sales Report.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires an associate’s degree in business administration or a related field and four years of experience administering or processing customer information, reporting, or responding to customer inquiries. Will accept any suitable combination of education, training, or experience.

Position requires knowledge of the claims processing system; knowledge of word processing and spreadsheet applications; strong verbal and written communication skills; and the ability to analyze and solve problems using independent judgment.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.