Agency

Department

What We Want

• Bachelor’s degree or equivalent combination of education and experience.

• Two years of experience in Education or related fields, with some hardware/software literacy and application experience.

Preferred Qualifications

• Five years related customer support experience.

• Attention to detail strong organizational skills

• Experience providing customer support via phone and email.

• Ability to explain technical issues to technical and nontechnical customers/users.

• Experience gathering and maintaining data within robust data ecosystems

• Administrative experience with virtual meeting platforms such as Zoom, Google Meet, WebEx, etc.

Knowledge, Skills, and Abilities

• Strong spoken and written communication skills to clearly explain technical issues to people without technical backgrounds.

• Practical familiarity with everyday data entry, application, and virtual meeting software.

• Strong organizational skills and attention to detail

• Design and run training sessions online or in person, along with writing user guides and reference manuals for the AEP external partners.

• Working knowledge of the Texas Administrative Code.

• Capacity to prioritize multiple urgent tasks while maintaining a strong commitment to improving the student experience at Texas A&M University.

Essential Duties/Tasks

External Partner Support

• Serve as a technical point of contact for external portal partners, providing comprehensive user support and troubleshooting.

• Design and deliver virtual, in-person, and onsite portal training initiatives exclusively for external partner organizations/institutions.

• Maintain and routinely update product documentation including user manuals and FAQs.

• Proactively notify external partners of platform updates and feature enhancements aligned with reporting requirements.

• Manage all partner-facing communications to drive platform adoption and sustained engagement.

• Routinely monitor partner portal usage to identify areas for additional support.

Certification Office Administrative Support

• Monitor the certification office email inbox, responding to and resolving incoming inquiries in a timely manner.

• Provide support to students by responding to inquiries about test preparation resources and guides.

• Process student requests for additional test preparation access, such as adding practice exams or resetting study guides.

• Facilitate testing intervention processes by responding to student support requests and coordinating necessary retesting requirements.

• Assist and monitor graduate program candidates' assignment uploads, field experience completions, and admissions.

Who We Are

The College of Education and Human Development (CEHD) at Texas A&M University has been transforming lives for 50 years. Now the 4th largest college at Texas A&M University with over 6,000 enrolled students, we are not just a school for teachers. We are a school for leaders in not just in education, but also business, sport, health, and government. To learn more, visit us at https://education.tamu.edu/about/

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums  

• 12-15 days of annual paid holidays   

• Eight hours of paid sick leave and at least eight hours of paid vacation each month  

• Automatically enrollment in the Teacher Retirement System of Texas   

• Health and Wellness: Free exercise programs and release time  

• Professional Development: All employees have access to free LinkedIn Learning training and webinars 

• Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee  

For additional information on benefits Click here

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.