Über diese Production Engineer, Support Tooling (Tooling and Frameworks) Stelle bei CoreWeave
About the role
The Production Engineering team sits at the heart of CoreWeave’s reliability efforts. In this role, you’ll partner closely with our Support/CX teams to build, operate, and evolve internal tooling that enables a “Direct‑to‑Expert” support model at scale. You’ll define and ship AI‑assisted workflows, self‑service diagnostics, and platform integrations that reduce time‑to‑resolution and improve customer experience across our cloud.
What you’ll do
- Design, build, and own support-facing tools for case triage, intelligent routing, and expert engagement, integrating with incident and change management workflows.
- Develop AI‑powered assistants and automations that accelerate root‑cause discovery, knowledge retrieval, and resolution quality.
- Create and maintain dashboards, alerts, and signals that surface tooling issues early; integrate observability into new tooling to reduce MTTR.
- Build self-service and guided diagnostics that empower Support/CX to resolve common issues and collect high‑quality context for escalations.
- Codify reliability and support practices into services, APIs, and Kubernetes-native controllers/operators where appropriate.
- Partner with engineering leadership and internal stakeholders to prioritize roadmap initiatives, land adoption, and measure business impact.
- Participate in an on‑call rotation for the tooling you own.
What you’ve worked on (Minimum qualifications)
- 4+ years of software or infrastructure engineering experience building and operating production services.
- Proficiency in Go or Python (or equivalent experience).
- Strong fundamentals in Linux, containers, and Kubernetes; comfortable debugging in distributed systems.
- Experience with observability (metrics/logs/traces) and using data to improve reliability and support outcomes.
- Demonstrated experience with incident management and steady‑state operational excellence (e.g., progressive delivery, testing strategies, error budgets, fault‑tolerant design).
- Comfort collaborating with multiple stakeholders (Support/CX, Product, SRE, and service owners).
Preferred qualifications
- Experience integrating or building support/operations tooling (e.g., ticketing/incident systems, status page, knowledge management, chat/alerting integrations).
- Experience automating manual workflows and stitching together productivity platforms.
- Familiarity with AI/ML tooling for retrieval, summarization, or copilot‑style assistance.
- Experience codifying operational practices into Kubernetes controllers, operators, or platform services.
Wondering if you’re a good fit?
We value diverse experiences. Even if you don’t match every bullet, we’d still love to hear from you—especially if you’re excited about reliability tooling, customer experience, and partnering across teams to make CoreWeave better every day.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $182,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act
Equal Opportunity & Accommodations
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
