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JOB RESPONSIBILITIES

• The role is responsible for the execution and delivery of the channel Analytics strategy (specifically Digital Analytics) and will contribute to the strategic direction of the Enterprise Digital Strategy, namely the Web Experience Management, Marketing Cloud and Analytics Cloud solutions

  • Adobe Analytics

  • Adobe Target

  • Adobe Audience Manager

  • Adobe Experience Manager

  • Adobe Launch

  • Tealium CDP

  • Ensighten TMS

  • ContentSquare

• Support the ongoing rollout of enterprise digital measurement by working with projects and stakeholders to identify business, technical, analytical and reporting requirements.

• Gather and document business, technical and reporting requirements that drive the metrics architecture for enterprise implementations

• Embed and sustain an insight/data-driven approach to optimizing the business.

• Develop, maintain and deploy technology to execute Digital analytics strategies.

• Collaborate with technical development/ technology teams for the implementation of big data capture techniques

• Validate and debug implementation escalations/defects and follow up until issues are resolved.

• Support the Product Manager to define the digital analytics roadmap for NAB

• Help the Product Manager ensure other domain requirements are captured in the digital analytics roadmap

• Participate in Agile ceremonies such as Stand Ups, Backlog Refinement and Showcases

• Accountable for helping establish the optimal squad/delivery structure

• Accountable for the ultimate success of your squad’s outcomes (managing Rally and Clarity inputs)

• Elaboration of features and stories, defining acceptance criteria and definition of done

• Effective day to day decisions to enable the squad to progress the work

• Work collaboratively with relevant Scrum Master and the squad to deliver the backlog, and attend all relevant agile ceremonies

• Communication and engagement with stakeholders outside of the squad, protecting squad members to enable focus on their work and avoid context-switching

• Conduct problem resolution, create product collateral and monitors results and feedback

• Manage product risk through early detection of product and disclosure flaws, monitoring products using metrics that demonstrate consumer outcomes (including GRACE events and customer complaints), and meeting the Products@NAB framework.

• Engagement with stakeholders to understand demand, all while keeping the voice of the customer and colleague front-of-mind

JOB REQUIREMENTS

• An in-depth understanding of relevant financial products from either a business or technology perspective

• Extensive experience in requirement elicitation, gathering, documentation and management

• Strong analytical skills, including the ability to interpret complex business needs and translate them into requirements and data specifications for technical solutions.

• Demonstrated experience in workshop facilitation and requirements elicitation techniques.

• Ability to converse with technical and non-technical people at all levels of the organization.

• Strong practical knowledge and experience in digital analytics implementations across web and app technologies.

• Experience in digital analytics, DMP & CDPs, particularly with tools like Adobe Analytics, Adobe Launch, Adobe Audience Manager, and Adobe AdCloud and Tealium CDP.

• Strong project management skills with a proven track record in managing large-scale migration projects.

• Excellent communication and collaboration skills to work effectively with diverse teams.

• Extensive experience working with agile ways of working and familiarity with human centred design techniques

• Ability to create and convey a vision to key stakeholders and teams, developing it into a shared backlog of key features, user stories and goals in line with Domain cadence

• Comfortable playing a leadership role, including leading workshops through the discovery, development and operational usage stages of development

• Ability to innovate, adapt and grasp new skills and content

• Proven analytical skills and evidence based decision making

• Project delivery and knowledge of the software development cycle

• Ability to engage various stakeholders across multiple teams and deliver on time, to budget.

THE BENEFITS AND PERKS   

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.   

1. Generous compensation and benefit package    

• Attractive salary    

• 20-day paid annual leave and 7-day paid sick leave   

• 13th month salary and Annual Performance Bonus   

• Premium healthcare for yourself and family members   

• Monthly allowance for team activities   

• Premium welcome kit and occasional gifts of appreciation   

• Extra benefits on your work anniversary   

2. Exciting career and development opportunities     

• Large scale products with modern technologies in banking domain   

• Clear roadmap for career advancement in both technical and leadership pathways   

• Access to digital learning platform such as Udemy   

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)   

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)   

• Sponsored English course with native teachers   

• Opportunity for training in Australia   

3. Professional and engaging working environment     

• Hybrid working model and excellent work-life balance   

• State-of-the-art & modern Agile office   

• Food and beverages in the office pantry   

• Employee Assistance Program to improve your physical and mental health   

• Annual team activities and company events   

• A solid and talented team behind you – great people who love what they do   

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE   

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.   

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.   

CLOUD-FIRST    

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!    

If this excites you, let's have a chat over a cup of coffee! 

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.