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Job Summary

Job Description

Strategy execution (50%)

• To recommend and implement new product developments and enhancements to the existing product set.
• Understand competitive position for Assets products and sector of the market to make recommendations in respect of local pricing and local market potential.
• Act as the principal point of contact on product issues for local sales and marketing teams
• Establish and recommend Assets product pricing strategy and identifying opportunities for new product developments and enhancements in line with the Retail and Business Banking Strategy.
• Continuously review customer segmentation basis and recommend suitable product activity to target and sustain viable segments in line with Retail Strategy.
• Monitor and provide feedback to centre on local competitor product activity, including pricing.
• Undertake product legal and regulatory assessment as required.
• Co-ordinate production of a uniform Tariff for Retail customers, which is easily understood by customers and staff and easy to administer.

Business Management (30%)

• Manage the process for interest rate changes in line with Central guidelines and governance.
• Develop and maintain excellent relationships with Business Functions and, Marketing and Customer Experience Function.
• Monitor adherence to agreed product pricing strategy, rectifying errors where identified.
• Work with Retail and Business Banking Sales teams to ensure appropriate product sales processes are in place.
• Provide business input for implementation of new products by:

o    Engaging relevant stakeholders

o    Building a business case

o    Managing the development process where required

o    Completing all local product testing

o    Building a detailed local implementation plan

o    Closely monitoring local implementation

• Give necessary notices to local government/regulators and public of product and price changes.
• Liaise with Local Operations Centres, regularly reviewing all operational standards for product profitability, and identifying skills gaps.
• Review and feedback into customer satisfaction surveys, responding to customer product complaints.
• Liaise with People Development and Sales Management functions to design and deliver appropriate training and give input into sales strategies.

People Management (10%)

• Day-to-day coaching and co-ordination of staff to ensure delivery of objectives.
• Build strong relationships with the Branch network to ensure working together to realizing value from the agents linked to them.
• Share knowledge and experiences with network staff of all functions.
• Provide cover for other team members when required to.
• Agree annual performance objectives with the team leader.
• Pursue continued improvement in personal development by participating in development programmes and training.
• Monitor and manage leave uptake.

 Compliance, Governance and Control (10%)

• Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards by Centre. Staff at all levels to be clear on what is expected of them. Any new regulatory or Group requirements are implemented and reviewed throughout Barclaycard in a timely fashion.

Any other duties that maybe assigned to you from time to time by the Bank.

Education