Product Integrity Manager, Beauty

OVERVIEW

The Product Integrity Manager will be responsible for overseeing the quality assurance processes for beauty products and supplements, ensuring compliance with regulatory standards and maintaining the highest levels of product integrity. This role involves developing and implementing quality control strategies, managing supplier quality, and fostering a culture of excellence throughout the organization.

RESPONSIBILITIES 

Global Regulatory Development and Registrations 

• Apply global compliance expertise across all packaging, formulas, and testing for Cosmetics, Fragrance, Home Fragrance, Sunscreen, and Supplements in the US, Canada, UK, EU, South Korea, China, and future approved markets; account for differences in product classification and local requirements.
• Lead global formula, ingredient, claim, and labeling reviews with qualified regulatory and legal partners; assess ingredient permissions, concentration limits, restrictions, required safety evidence, testing, documentation, and approvals for each intended market.
• Own product registrations, notifications, listings, renewals, and change submissions; coordinate responsible persons, local agents, consultants, and manufacturer documentation.
• Maintain the global SKU and market compliance matrix, regulatory dossiers, product information files, certificates, registration status, and renewal calendar; assess regulatory changes and portfolio impact.

Packaging Compliance and Sustainability 

• Own compliance review of primary, secondary, and tertiary packaging, including artwork, required copy, warnings, directions, net contents, language, symbols, coding, and market-specific labeling.
• Partner with Packaging and suppliers on material safety, testing, compatibility, functionality, product protection, recyclability, and substantiation of environmental claims.
• Maintain packaging specifications, material declarations, recycled-content evidence, safety documentation, and component-level recyclability assessments by market.
• Coordinate internal sustainability standards, supplier data collection, applicable packaging reporting and producer-responsibility workstreams, and progress reporting with Legal and Operations.

All Testing Product Safety and Technical Documentation 

• Own global testing strategy and execution for all three categories, aligning protocols, methods, laboratories, acceptance criteria, and supporting evidence with each market. Manage budgets, samples, schedules, result review, approval gates, and additional testing where evidence is not transferable.
• Coordinate cosmetic stability, microbiological, preservative-efficacy, compatibility, toxicology, safety, clinical, consumer, and claims-support studies as applicable.
• Coordinate sunscreen performance and safety testing, including SPF, UVA or broad-spectrum protection, water resistance where claimed, stability, and microbiological requirements as applicable by market and classification.
• Coordinate supplement identity, potency, purity, microbiological, heavy-metal, contaminant, allergen, stability, shelf-life, and finished-product testing against approved specifications.
• Coordinate packaging compatibility, function, transit, leak, torque, drop, and temperature qualification testing as appropriate; investigate failures and approve required retesting with technical experts.
• Maintain controlled technical files, specifications, certificates of analysis, safety assessments, approved test reports, claim substantiation, supplier declarations, retained-sample requirements, and change-control records.

Adverse Event and Complaint Management 

• Own the adverse event and product complaint program across Cosmetics, Sunscreen, and Supplements, including intake from Customer Experience, stores, digital channels, distributors, and external partners.
• Establish SOPs for triage, seriousness and reportability assessment with qualified safety and regulatory experts, follow-up, investigation, escalation, and case closure.
• Ensure required notifications, submissions, follow-up reports, and record retention are completed within applicable market and product-specific timelines; maintain documented responsibilities and backup coverage.
• Maintain secure case records and trend analysis; connect safety signals to batch investigations, supplier corrective actions, label or formula changes, and risk assessments.
• Coordinate product holds, withdrawals, recalls, and external communications with Legal, Operations, leadership, and local responsible parties when warranted.

Vendor Non Conformance and Corrective Action 

• Own non-conformance, deviation, out-of-specification, root-cause investigation, and corrective and preventive action processes with contract manufacturers, packaging suppliers, laboratories, DCs, and logistics partners.
• Define containment, investigation, approval, escalation, closure, and effectiveness-check requirements; track actions to documented completion and prevent repeat failures.
• Approve or coordinate quality disposition of affected goods, including quarantine, release, rework, rejection, RTVs, and destruction, with authorized technical and operational partners.
• Establish supplier qualification, risk-based audits, performance reviews, and quality agreements defining testing, release, change notification, traceability, complaints, adverse events, and recall responsibilities.

Warehouse Compliance and Global Quality SOPs 

• Own ongoing warehouse quality oversight across all regions, including site compliance status, required permits or authorizations, receiving, inspection, quarantine, release, storage, picking, dispatch, returns, and disposition.
• Establish product-specific temperature and humidity controls, monitoring, calibration, excursion assessment, lot and expiration traceability, shelf-life rules, FIFO and FEFO controls, and transport handling requirements.
• Create, approve, implement, and maintain SOPs for every compliance workstream across Cosmetics, Sunscreen, and Supplements, from development and testing through registration, vendor quality, packaging, distribution, safety surveillance, sustainability, and reporting.
• Maintain document control, training records, approval authority, change control, audit readiness, and periodic review; ensure regional annexes address local requirements without weakening global minimum standards.
• Serve as quality lead for the warehouse setup project, approve readiness evidence and operational handover, and maintain subsequent audits, partner scorecards, escalation, and corrective-action oversight.

QUALIFICATIONS 

• Bachelor's degree in chemistry, biology, cosmetic science, food science, pharmacy, quality, or a related technical field; advanced degree or relevant quality certification preferred.
• Seven or more years of relevant quality assurance, regulatory, or compliance experience, including leadership of cross-functional programs and external partners.
• Demonstrated global compliance knowledge across cosmetics, sunscreen or OTC products, and dietary supplements, including formula and ingredient requirements, primary and secondary packaging, labeling, and all required safety, efficacy, stability, compatibility, and claims testing.
• Experience applying requirements across the US, Canada, UK, EU, South Korea, and China, and assessing new markets with local experts. Hands-on experience with registrations, adverse events, vendor non-conformances, CAPA, and quality agreements.
• Experience implementing warehouse quality controls, SOPs, audits, traceability, temperature controls, and product holds or recalls across global supply chains.
• Strong document-control, analytical, risk-assessment, project-management, and communication skills; experience with sustainability substantiation and packaging reporting preferred.

The base salary range for this position is $115,000 - 135,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits