Product Coach 

At CommBank, we are accelerating our ambition to become a truly product-led organisation. As part of this evolution, our Product Coach function plays a critical role in improving the quality of product decisions across teams strengthening how customer value, commercial outcomes and strategic priorities are defined, prioritised and measured. 

 As a Product Coach, you will work deeply with teams across a Domain to uplift product decision quality. You will embed customer-led, commercially grounded and evidence-based product practices into existing Pace (Agile) cadences, strengthening how teams frame problems, test assumptions, make trade-offs and measure outcomes. 

This is a product excellence role that strengthens the what and why of product decisions, ensuring investment, prioritisation, and experimentation are grounded in insight and value, rather than delivery‑level coaching. You will join a respected enterprise coaching community with strong executive sponsorship and a clear mandate to lift product maturity across CBA. 

What you’ll do 

In this role, you will: 

• Partner with and coach teams to improve product decision quality. 

• Embed the CBA Product Model in day-to-day product practices, without introducing parallel governance or delivery rhythms. 

• Coach teams on customer discovery, problem framing, hypothesis testing and validation. 

• Strengthen prioritisation through clear value trade-offs grounded in customer, commercial and strategic outcomes. 

• Increase adoption of experimentation, product metrics and outcome reviews. 

• Establish clear measures of value realisation and coach teams to use evidence to drive continuous improvement. 

• Identify systemic impediments to product maturity and partner with teams to address them. 

About you 

You are an experienced product coach or product practitioner who: 

• Has proven experience combining deep product coaching or product expertise with direct accountability for discovery, prioritisation, and value delivery. 

• Brings deep hands-on experience in product decision-making within a modern product operating model. 

• Has led or coached to discovery and validation using customer research, experimentation and insight. 

• Is confident assessing commercial implications and value trade-offs. 

• Measures success through customer, commercial and strategic outcomes not just delivery. 

• Is credible with product teams to be able to coach through influence rather than authority. 

• Balances innovation with sound judgement across risk, governance and controls. 

• Uses data, insight and emerging technologies (including AI) to unlock customer and business value. 

Why Join Us? 

• A truly inclusive culture that values collaboration, innovation, and continuous learning. 

• Exceptional career development, with room to grow, influence, and shape this evolving function. 

• Flexible working to support your wellbeing. 

• The opportunity to work with talented teams and inspirational leaders to solve meaningful challenges for millions of Australians.