Shift leadership

• Quarterback and direct all associate activities across receiving, picking, packing and truck loading during the shift

• Assign labor across inbound and outbound to hit receiving windows and truck departure times

• Escalate site issues in real time to Site Leadership, Regional Leadership and Live Monitoring

• Ensure completion of open/close checklists for the OA team, and set up the next shift to succeed

• Develop and train new associates on fresh receiving, cold chain, pick/pack and loading standards (if/when Site Leadership is unable to be on shift)

• Support the team in path during coverage gaps, including use of carts, pallet jacks, dollies and other equipment

Inbound: fresh receiving

• Oversee unloading and receiving of fresh, refrigerated and frozen deliveries against the PO/invoice, and resolve discrepancies with vendors

• Make the call on rejecting or accepting product that fails temperature, quality, damage or code-date checks

• Keep the cold chain intact from dock to cooler or freezer, with minimal dwell time on the dock

• Enforce FIFO/FEFO rotation and correct put-away by temperature zone

• Receive inbound product and complete ICQA during low-volume or minimum-staffed periods

Outbound: pick, pack and truck loading

• Plan and sequence picking and packing so every route is staged and ready before its truck departs

• Ensure orders are packed by temperature zone with the correct totes, liners, insulation and ice packs or dry ice

• Oversee staging, load building and truck loading by route, and verify load accuracy before departure

• Coordinate with drivers and carriers on arrival, loading and departure times, and manage late or missed trucks

• Pick and pack orders during low-volume or minimum-staffed periods

• Manage returns and unloaded product, deciding what is re-shelved or disposed of per food safety rules

Food safety, quality and inventory

• Own food safety and sanitation standards on shift, including temperature logs for coolers, freezers and trucks

• Conduct damage and expiry process audits, and lead shrink reduction on fresh product

• Run shelf moves for reorganization and backstock in cooler, freezer and ambient areas

• Execute site projects and initiatives, including audit counts, new hire onboarding, and food safety and cleanliness audits

Performance

• Assist in meeting performance objectives, including labor management, receiving accuracy, pick and pack accuracy, on-time truck departures, inventory accuracy, shrink and bottlenecks

• Troubleshoot and root-cause defects within the shift, such as mispacks, temperature excursions, short loads and late departures

Physical requirements of the role

• Work in cooler and freezer environments for extended periods throughout shifts

• Stand, push, pull, squat, bend, reach and walk during shifts

• Complete additional assigned duties based on the needs of the business