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Job Title: Senior Analyst – EBS Process Governance, EBS

Global EBS Governance and Value Management Team

Responsible for executing process quality, controls, and audit governance activities across EBS sub-processes, owning audit methodology, sampling and calibration standards, and defect/RCA-CAPA management, while partnering with cross-functional and vendor stakeholders to strengthen process governance maturity across the region.

Essential Duties:

• Execute end-to-end process audits across in-scope EBS sub-processes, ensuring consistent application of scorecards, evidence standards, and quality dimensions.

• Apply and refine risk-based sampling methodologies across processes/sub-processes, including rules for ramp-up, stabilization, and run-rate operations.

• Support calibration sessions and help standardize critical/non-critical error definitions across EBS; assist in resolving escalated audit disputes through fact-based review.

• Own the defect management lifecycle for assigned processes — centralized logging, trend analysis, RCA, CAPA design, containment, and effectiveness validation through to closure.

• Support adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures; assist with audit readiness and remediation tracking.

• Provide process governance support for transitions, migrations, and process changes across EBS, validating readiness criteria and supporting a controlled handoff to steady-state operations.

• Develop scorecards, dashboards, and management reporting connecting audit outcomes to business performance (customer experience, SLA performance, compliance posture).

• Act as a process governance point of contact for EBS process owners and cross-functional/vendor partners; support calibration and quality/governance review forums.

• Identify recurring process gaps and convert insights into SOP updates, control redesign, and audit/reporting automation.

• Coach and mentor junior analysts, supporting their development and consistency of audit approach.

Performs other duties as assigned.

Minimum Education:

Bachelor’s degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Minimum Experience:

Minimum five (5) years of progressive experience in Process Governance, Quality Audit, Controls, Order to Cash, Accounts Receivable, or Finance Shared Services roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Knowledge, Skills, and Abilities:

• Demonstrated expertise across audit frameworks, scorecards, sampling methodology, and defect/RCA-CAPA management.

• Strong familiarity with internal controls, SOX or compliance requirements, and process documentation standards.

• Proven ability to influence stakeholders and senior leadership, driving resolution through fact-based, data-driven discussion.

• Strong coaching/mentoring capability with experience guiding junior team members.

• Excellent analytical, organizational, and communication skills; ability to translate audit findings into business insight.

• Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement preferred.

📋 Core Qualifications

Qualification Area

Requirement Details

Education

Bachelor’s degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Experience

Minimum five (5) years of progressive experience in Process Governance, Quality Audit, Controls, Order to Cash, Accounts Receivable, or Finance Shared Services roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Certifications (Preferred)

CPA, CA, CIA, CISA, Six Sigma Green Belt/Black Belt, Lean, or equivalent quality/audit certification preferred. Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus. QDM Expert certification preferred. If no certification is currently held, certification should be obtained within 12 months of accepting the position.