The Process Engineer - Intermediate leads end-to-end process transformation across the organization. By applying statistical analysis and lean engineering methodologies, this role bridges current operational capabilities with technology-driven future states. Primary responsibilities include conducting feasibility studies, assessing process maturity, identify inefficiencies, execute root cause analysis, lead the implementation phase and establish metrics to quantify realized benefits.

What you’ll do

• Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.
• Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.
• Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.
• Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.
• Identify process inefficiencies and make tech-enabled proposals by applying fittable methodologies such as Six Sigma, Total Quality Management (TQM), Lean, Kaizen, Kanban, Agile, BPM, and techniques oriented to analyze capacity, eliminate bureaucracy, focus on value-added activities, eliminate duplication, simplify, reduce cycle times, decrease errors, improve the customer experience, reduce manual steps (automation) and accelerate the revenue capturing.
• Perform internal and external benchmarks oriented to identify and apply good business practices that can lead to efficiencies.
• Periodically evaluate existing metrics and KPIs and propose new ones as required.
• Lead the implementation of proposed solutions by coordinating with business and technical teams.
• Digitally transform business processes by promoting the usage of technology, including AI.
• Track the benefits realization of process improvement initiatives.
• Report process improvement outcomes to stakeholders regularly.

What experience you need 

• University degree in Industrial Engineering
• 2+ years of process improvement experience in the services industry.
• Proficient in English oral and written (B2+)
• 2+ years of Hands-on practice experience using the Lean Six Sigma methodology and statistical analysis.

What could set you apart

• ASQ Green Belt or Black Belt certification
• Knowledge about Digital Transformation, including RPA/AI
• Scrum Certification

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