Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This role is responsible for leading the translation and execution of enterprise process, operational risk, control, policy and governance initiatives across Global Operations. The Process Design Consultant II will manage a complex portfolio of concurrent changes, assess cross-program dependencies and downstream impacts, and develop practical, risk-balanced recommendations for senior leaders. Working across business, risk, control, policy, testing, technology and process-management teams, the role will drive aligned implementation, strengthen process and control effectiveness, and identify opportunities to simplify requirements, reduce rework and improve operational efficiency. Success requires strong portfolio and program management, strategic and analytical thinking, executive communication, stakeholder influence, sound judgement and the ability to deliver through ambiguity in a highly governed environment.

Key accountabilities will include:

• Lead the Global Operations portfolio of enterprise-driven process, operational-risk, control, policy, and governance initiatives, providing an integrated view of scope, timing, ownership, dependencies, capacity demand, risks, and key decisions.
• Translate complex enterprise policies, standards, methodologies, and program requirements into clear Global Operations impacts, implementation strategies, milestones, stakeholder actions, training needs, and communications.
• Evaluate intersections across concurrent initiatives to identify downstream impacts to processes, risks, controls, metrics, testing, data, technology, procedures, and governance before implementation.
• Serve as a strategic advisor and thought leader by challenging proposed methodologies, identifying unintended consequences, and developing practical, risk-balanced recommendations that reflect Global Operations’ needs.
• Lead complex, cross-functional programs, pilots, impact assessments, and implementation-planning efforts from initial concept through transition to sustainable business-as-usual ownership.
• Partner across Process Owners, Process Delegates, Business Controls, Risk, Policy Owners, Testing, Operational Excellence, technology, and functional subject-matter experts to drive aligned and consistent execution.
• Apply portfolio-management discipline to prioritize and sequence work, assess resource and capacity requirements, manage dependencies, track decisions and milestones, and escalate execution risks.
• Develop concise executive presentations, decision materials, dashboards, and communications that clearly distinguish required actions, awareness items, unresolved decisions, risks, and resource implications.
• Facilitate governance and leadership routines, drive accountability for commitments, and ensure material issues are supported by evidence-based recommendations and practical resolution options.
• Identify opportunities to simplify requirements, eliminate duplicative work, reduce rework, improve control effectiveness, and return capacity to the business without creating unacceptable risk.

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• Significant financial-services experience within operations, risk management, process governance, business controls, operational excellence, or enterprise transformation.
• Demonstrated portfolio and program management experience leading multiple complex, interdependent initiatives across business and control functions.
• Strong understanding of operational-risk principles, process ownership, control design, process and control inventories, metrics, quality assurance, testing, and governance.
• Ability to interpret complex policies, standards, and enterprise methodologies and translate them into practical business requirements and executable implementation plans.
• Proven ability to assess cross-program dependencies and identify downstream process, control, data, technology, testing, training, communication, and capacity impacts.
• Strong strategic and critical-thinking skills, including the ability to identify root causes, challenge assumptions, anticipate unintended consequences, and develop risk-balanced alternatives.
• Advanced analytical capability, including experience evaluating complex data, developing workload or capacity estimates, identifying trends, and producing defensible conclusions.
• Excellent executive communication skills, with demonstrated ability to convert complex information into concise presentations, governance updates, and recommendations.
• Strong stakeholder-management, facilitation, negotiation, and influencing skills, including the ability to align senior partners without direct reporting authority.
• Ability to operate effectively through ambiguity, changing requirements, competing priorities, and evolving enterprise operating models.
• Strong judgement, attention to detail, organizational discipline, and follow-through within a highly governed and risk-sensitive environment.
• Demonstrated leadership of cross-functional teams, working groups, or stakeholder networks through complex organizational change.

Desired Skills:

• 10+ years of financial-services experience, preferably spanning operations, risk, process management, business controls, or enterprise governance.
• Prior experience within a Risk organization, Policy Owner organization, or comparable enterprise oversight function.
• Experience implementing enterprise policies, standards, or risk-framework changes across multiple lines of business.
• Experience managing a portfolio of regulatory, risk, control, process-management, or operational-transformation initiatives.
• Knowledge of process-risk management, control-design assessment, risk and control inventories, process metrics, quality assurance, independent testing, data risk, third-party risk, privacy, or Change governance.
• Six Sigma, Lean, process engineering, or operational-excellence certification, with demonstrated application of root-cause analysis and process-design methodologies.
• PMP, PgMP, portfolio-management, Agile, or comparable project or program management certification.
• Experience developing capacity estimates, resource models, sequencing scenarios, implementation roadmaps, or workload analyses.
• Experience designing and facilitating executive governance routines, stakeholder forums, and enterprise communication strategies.
• Demonstrated ability to influence enterprise program design through pilot findings, quantitative analysis, implementation feedback, and executive recommendations.

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Shift:

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