At Harrods Private Shopping, we're redefining what hospitality means in a retail environment. Our ambition is to be the ultimate luxury shopping and lifestyle destination, delivering exceptional service in one of the most exclusive shopping destinations in the world. The position offers a competitive salary of £36,704, reflecting the importance of this role within our luxury retail environment.

Our Private Shopping Waiter's will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. You’ll be the gate keeper of our lounge area, assisting in preparing all food and beverage components, from preparing coffee, to serving champagne and light refreshments, and working with Harrods most discerning clients.

Whether you are an experienced professional looking to elevate your career, or a motivated and driven candidate ready to enhance your exposure to hospitality in the world’s most luxury department. At Harrods Private Shopping we firmly believe in offering exciting career opportunities.

About the Role 

As a Private Shopping Waiter, you’ll be part of an elite team based in our iconic Penthouse and Private Service Suite creating a seamless, personalised experience for Harrods’ most discerning clients, where every detail matters.

You will be responsible for:

• Offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth product knowledge.
• Prepare and serve premium beverages, from artisan coffee to champagne and bespoke cocktails, alongside light refreshments.
• Maintain the immaculate luxury standard of our lounges, ensuring comfort and elegance at all times.
• Anticipate client needs through intuitive service and in-depth product knowledge.
• Organise and execute mise-en-place duties before and after service to keep operations flawless.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You 

We’re looking for individuals who thrive in a high-pressure, fast-paced luxury environment and can deliver exceptional service with confidence, whilst maintaining a professional approach when handling client requests with discretion. This is a busy, active role where you'll be on your feet throughout the day engaging with customers and at times carrying heavy items.

You will bring:

• Food and beverage experience, ideally in hotels, events, or fine dining.
• Knowledge of mixology, barista skills, or silver service, with the ability to flex between bartender and waiter duties.
• Strong customer service instincts and a passion for creating unforgettable experiences.
• Calm efficiency under pressure and a professional approach to every interaction.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll enjoy a package that includes a salary of £36,704 plus annual team bonus, 22 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. 

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