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Job Category:

Employment Type:

Job Profile:

Job Summary:

UW Madison's Digital Publishing and Printing Services (DPPS) is seeking a customer service representative to join the team in our digital print facility. In this role, you will use a combination of your print production experience and customer service skills to help serve the UW campus and beyond! DPPS is one of the largest in-house print production centers within the State of Wisconsin government.

This position requires work to be performed in-person, on-site, at 2109 S. Stoughton Road, Madison, WI (off campus). Our state-of-the-art facility offers free, on-site parking. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/). 

Key Job Responsibilities:

• Coordinates production schedules and tracks print job progress to meet deadlines and ensure completion

• Serves as an initial point of contact for individuals providing basic information about printing services and addressing needs

• Answers incoming phone calls to the department 

• Processes print orders from an online queue 

• Prepares related written correspondence to clients, vendors, and units

• Reviews orders for accurate funding information and enters billing into database

• Maintains detailed print records on projects and keep other records as required

Department:

Division of Information Technology, Systems Engineering & Operations, Digital Publishing & Printing Services

Systems Engineering & Operations (SEO) is the infrastructure and operations unit for DoIT. SEO provides physical and virtual hosting, storage, backup, and database infrastructure for campus needs as well as research computing resources.

Additionally, our Digital Publishing and Printing Service (DPPS) provides full-service digital media and a wide range of printing services for campus. Through a combination of in-house equipment and external vendors, we can service all your printing needs. We produce a wide variety of booklets, brochures, forms, envelopes, cards, flyers, posters, tickets, letterheads, newsletters, business cards, and even custom textbooks and course packets.

Compensation:

Starting salary will be based on experience and qualifications. Well qualified applicants can anticipate to earn between $22.00/hour – $24.00/hour, with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/). 

Required Qualifications:

• Demonstrated professional experience in customer service 

• Demonstrated professional experience in the printing industry 

• Broad understanding of digital printing and print bindery functions 

• Basic computer and technology knowledge, including Excel and Microsoft platforms 

• Proven capability to organize workload, manage competing priorities, and meet strict deadlines 

Preferred Qualifications:

• Experience organizing and maintaining customer-facing data and paperwork 

• Experience with print management software 

Education:

H.S. Diploma Preferred Minimum

How to Apply:

Click on the "Apply” button to start the application process.

You will be prompted to upload the following documents:

-Resume
-Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position. UW-Madison is not an E-Verify employer, therefore F-1 STEM OPT and STEM extensions are not options for work authorization.

Contact Information:

DoIT Human Resources, [email protected], 608-263-1790

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. 

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. 
 
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). 
 
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.