Leidos has a new and exciting opportunity for a Principal Systems Engineer in our Intel Sector's (IS) Solutions Analysis Business Area (ASBA).  Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more.  Join us and make a difference in National Security!

Job Description

This is a technical leadership role responsible for leading team members and interacting with customers to handle service inquiries and problems. Duties include examining and solving highly complex customer problems and implementing appropriate corrective action to initiate a repair or return. This role analyzes recurring problems and initiates solutions for preventing reoccurrence.  Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers with Windows or Linux OS) to perform complex problem triage, technical software configuration, and implementing remedial actions.  Responsible for developing and applying in-depth understanding towards solutions to technical issues and problems in multiple areas of discipline that are undefined and complex.  Issues are complex in nature, team members respond to and address customer technical challenges through the diagnosis, analysis, application, and monitoring of complex solutions across multiple technical platforms which span organizational structures and classification levels.

Primary Responsibilities:

• IT Operations subject-matter-expert (Help Desk / Tier 1, Close Support, Tier 2)
• Review/Update existing operational SOP’s, modernize and ensure efficiency as needed.
• Provide on-the-job training to new / Junior team members.
• Provide second-tier triage and technical expertise of complex close support problems for customer applications and mission systems (Technical Lead / “go-to" person for the team to provide assistance with complex issues).
• Provide technical leadership following up with customers, working with co-workers and external support teams facilitating communications and timely resolution of close support problems within operational service level agreements.
• Provide expert assessment of existing and next-generation Problem Management & Incident Management systems (JIRA, ServiceNow).  Analyze workflows for potential efficiency where possible (automation, AI/ML implementation, etc.).

Basic Qualifications:

• Bachelor’s degree with 12 or more years of experience, or a MS degree and 10 or more years of prior relevant experience.  Will consider additional work experience in lieu of a degree.
• Must have an active TS/SCI with a Polygraph, to be considered
• Demonstrated mastery across multiple technical disciplines, applying advanced engineering principles to complex, high-impact mission challenges.
• Proven experience leading major technology initiatives, including architecture, design, integration, modernization, and implementation of enterprise-scale solutions.
• Experience evaluating system performance, technical risk, scalability, and architecture to recommend significant changes that improve mission outcomes and long-term technical viability.
• Recognized technical expert with demonstrated success providing technical direction and solving highly complex problems across multiple projects and engineering domains.
• Experience serving as a senior technical advisor to customers and stakeholders, translating mission requirements into technical strategies, architectures, and actionable engineering solutions.\
• Physical Requirements: Ability to lift and move IT equipment (up to 30–50 lbs.) and crawl under desks for physical cabling or machine

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.