Description -

Do you want to shape how millions of customers experience service and repair? Every year, our Service Supply Chain ships 9+ million spare parts and manages 650,000+ device repairs globally. Behind every delivery is a customer expecting fast, reliable service, and a planning system that must get it right. We are transforming how service supply chains operate: becoming more digital and predictive, with a strong focus on circularity and sustainability.

As a Planning COE Solution Architect, you will help define the direction of this transformation, shaping best-in-class Supply Chain planning, end-to-end processes and integrated solutions across the global Service Supply Chain. You will connect business strategy, processes, data, and technology, enabling executive decisions and influencing the evolution of our ERP, planning processes and planning ecosystem.

Job scope/summary:

The role is responsible for defining global planning process standards, solution principles, and target operating models across the Service Supply Chain Planning COE. The position operates at organizational level in highly complex and ambiguous environments, combining deep supply chain planning process design expertise, strong analytical capabilities, and ERP/planning ecosystem knowledge.

The role combines:

• Supply Chain process design expertise and solution leadership, defining global standards and scalable operating models.

• Executive decision enablement, structuring complex choices and building cross-organizational alignment.

• ERP and planning ecosystem strategy, connecting business processes, data, technology, and partner capabilities.

The role partners with senior stakeholders across Supply Chain, IT, Data, and external technology providers to shape strategic direction, clarify priorities, and translate business needs into integrated transformation roadmaps. In addition, the role strengthens COE capability by coaching junior colleagues and establishing global practices.

Job specifics/responsibilities:

Process Design / Transformation Leadership

Define the strategic direction and target operating model for best-in-class planning processes across the global Service Supply Chain

• Lead complex, cross-organizational transformation initiatives involving multiple processes, data, and technology dependencies

• Translate business strategy into global process, capability, data, and technology roadmaps

• Structure ambiguity and define clear priorities, decision frameworks, and transformation choices

• Pre-align senior stakeholders and executives to enable timely and effective decision-making

• Drive alignment across Supply Chain, IT, Data, and partners on global standards, investments, and roadmap priorities

• Support executive decisions through analytical rigor and clear recommendations

• Define governance frameworks and anticipate systemic risks and dependencies

• Ensure delivery of sustainable business outcomes across service, inventory, and cost

Process Ownership

• Own global planning processes and define standards and operating principles across the organization

•  Define the continuous improvement strategy for global planning processes

•  Shape end-to-end integration across planning domains, data flows, organizational boundaries, and ERP/planning platforms

•  Establish global process standards, business rules, KPIs, decision rights, and adoption requirements

•  Align process KPIs with business strategy and use insights to drive transformation priorities

•  Benchmark and shape solutions toward scalable, integrated, and best-in-class process design

•  Act as a recognized authority for supply chain planning processes and business solution architecture

•  Influence the broader planning ecosystem, partnering with IT and vendors to shape product strategy and capability roadmaps

Key deliverables/accountabilities:

• Definition of global planning process strategy, standards, and target operating models

• Delivery of transformation initiatives with global and long-term strategic impact

• Executive alignment on complex process, data, technology, and investment decisions

• Designing of planning processes across the Service Supply Chain ecosystem

• ERP and planning roadmaps aligned with business strategy and target process architecture

• Sustainable improvement of service, inventory, cost, and operational performance

• Development of Planning COE capability, global practices, and talent pipeline

Education (degree) and professional experience required:

Bachelor or Master degree in Supply Chain, Business, Engineering, Information Systems, or related field. Typically 12+ years of experience in supply chain planning, process architecture, solution design, or enterprise transformation, including:

• Definition of global supply chain planning processes, standards, or operating models

• Leadership of complex, cross-organizational transformation initiatives

• Executive decision enablement and senior stakeholder alignment

• End-to-end solution design spanning business processes, data, ERP, and advanced planning tools

• Influence over IT, product, or vendor roadmaps based on business strategy and value

Level suitability will be determined by scope of impact, complexity, decision influence, and organizational leadership, rather than experience alone.

Skills and requirements:

· Strong strategic, analytical, and systems-thinking skills, connecting business strategy, processes, data, technology, and operating models

 · Ability to shape direction in complex and ambiguous environments, simplifying systemic challenges into clear priorities and executable solutions

 · Ability to frame executive decisions through compelling storytelling, scenarios, trade-offs, business cases, and actionable recommendations

 · Strong credibility and influencing skills, with the ability to pre-align senior stakeholders and partners across organizational boundaries

 · Deep ERP and planning ecosystem knowledge, preferably SAP and Servigistics, including solution architecture, product strategy, roadmap prioritization, and vendor management

 · Expertise in global process design, integration, standardization, KPI architecture, governance, and change adoption

 · Collaborative leadership style, with the ability to coach senior colleagues, build organizational capability, and promote continuous learning and innovation

We know that candidates may not meet every qualification listed. If you are excited about this opportunity and believe your experience could help you succeed in the role, we encourage you to apply. We value diverse perspectives, experiences, and backgrounds, and we are committed to building an inclusive workplace where everyone can thrive.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"