Primary Purpose

The Partner Acceleration Executive (PAE) is responsible for implementing a cohesive business development strategy to drive profitable growth through our partner ecosystem. The right candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop existing NICE partnerships.

The PAE will work closely with cross-functional leadership teams to execute on corporate strategy for new growth.  This role will drive expansion with partners by leveraging expertise and knowledge of cloud service provider platforms, (hyper- scalers), cloud and digital transformation, CRM platforms, digital channels, knowledge, RPA and automation, and self-service.  The PAE is also responsible for maintaining and progressing long-term relationships at all levels throughout each of our partners.  PAEs will create business plans from the conceptualization until the final deliverables, while working closely with cross-functional members to build and execute strategies to enable the achievements of the business goals.

Major Functions and Core Responsibilities

• Establish and manage relationships inside NICE partner ecosystem to determine partner goals for growth and development, and to drive strategic initiatives that deliver profitable revenue, innovation, and market expansion.
• Develop joint business opportunities and execute programs and initiatives that drive growth.
• Drive adoption and expansion of NICE products and services by leveraging strategic partnerships.
• Exceed quarterly and annual targets for revenue growth, pipeline creation and product/service utilization.
• Serve as the Partner Acceleration Executive for assigned partners serving as conduit to resources from sales, marketing, R&D, engineering, and leadership to achieve differentiated ecosystem growth.
• Document and present joint business plans for partner’s business goals and objective that align partner company solutions that support their success.
• Lead Training and Enablement for partners on NICE company products, services, and Go-To Market.
• Monitor and Analyze partner performance to identify, document, and track opportunities for continuous improvement.
• Leverage established support and management processes to escalate and resolve partner issues in a timely manner.
• Drive partner strategy by thoroughly understanding industry trends, innovation, and market commercials relevant to partner ecosystem.
• Attend and participate in industry and partner events relevant to assigned partners.
• Perform other duties as assigned.

Education Requirement

• Bachelor’s Degree in Business, Sales, or Marketing, or related field or equivalent work experience required.
• MBA or Graduate Degree preferred

Experience Requirement

• 10+ years of technology sales experience.
• 5+ years in partner channel with a proven track record of successfully managing partnerships
• 5+ years previous experience in contact center software or associated industry
• Experience working with national/global partners
• Proven track record of achieving targets and goals
• Enterprise business and financial modeling experience
• Exceptional project management skills
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner
• Strong presentation skills – Must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience
• Analytical and Quantitative abilities required – Must be able to interpret and explain financial and statistical information
• Broad knowledge of Sales and Marketing
• Business development skillsets for pursuing new business opportunities to generate revenue for the company
• Detail oriented, but able to digest the critical elements of a situation
• Ability to multi-task in a challenging environment while maintaining a high level of responsiveness