FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Principal Infrastructure Engineer - Cloud Operations Engineer

Value Proposition

The Cloud Operations Engineer is responsible for supporting the operational stability, reliability, and continuous improvement of enterprise public cloud environments across AWS and Azure. This role serves as a key member of the Public Cloud Operations team and is responsible for monitoring cloud services, managing incidents, supporting production operations, maintaining compliance and governance controls, executing recovery and resiliency activities, and driving operational excellence through automation and continuous improvement.

The individual will work closely with Cloud Engineering, Enterprise Monitoring, Cybersecurity, Infrastructure Services, and Application Support teams to ensure cloud platforms remain secure, compliant, highly available, and operationally efficient. The role requires hands-on experience with AWS, Azure, Dynatrace, Splunk, Terraform, Terraform (IaaC) , ServiceNow, and automation tooling, while maintaining a strong focus on customer experience, platform reliability, and operational effectiveness.

Job Details

Position Title: Principal Infrastructure Engineer

Career Level:  P4

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location:  Bangalore

About the Team:

The Public Cloud Operations team provides 24*7 operational support for AWS and Azure cloud platforms, focusing on monitoring, incident management, production support, governance, automation, service health, and platform reliability. Enterprise OpenShift and Kubernetes platforms, focusing on platform administration, cluster reliability, automation, security, monitoring, incident management, and production support. The team partners closely with Cloud Engineering, Cybersecurity, Enterprise Monitoring, Infrastructure Services, and Application Support teams to deliver secure, stable and resilient cloud services across the enterprise

Key Deliverables

Monitoring & Incident Management

• Monitor cloud environments using Dynatrace, Splunk, CloudWatch, and Azure Monitor
• Perform incident triage, troubleshooting, and resolution activities
• Manage ServiceNow incidents and operational escalations
• Support Major Incident Management activities

Cloud Operations & Production Support

• Provide day-to-day operational support for AWS and Azure cloud platforms.
• Execute operational procedures, recovery activities, and runbooks.
• Monitor platform health, availability, and reliability.
• Support production changes and operational readiness activities

OpenShift Platform Administration

• Install, configure, administer, and support Red Hat OpenShift Container Platform (OCP) clusters
• Perform cluster lifecycle management, including upgrades, patching, maintenance, and capacity planning
• Monitor cluster health, performance, and resource utilization
• Manage OpenShift components including:
  • Worker Nodes, Control Plane Nodes, Operators, Ingress Controllers, Routes, Projects/Namespaces, Persistent Storage

Kubernetes Administration

• Support Kubernetes workloads running on OpenShift clusters.
• Configure and manage deployments, services, ingress, networking, and storage.
• Monitor containerized applications and platform services.
• Analyze and resolve pod, node, networking, and storage issues.
• Implement workload optimization and resource management best practices.

Governance & Compliance

• Monitor compliance posture and cloud governance controls
• Track remediation activities and compliance findings
• Support audit activities and operational reporting
• Review tagging compliance and cloud resource governance standards

Backup, Recovery & Disaster Recovery

• Monitor backup and recovery operations
• Perform restore validation testing
• Support disaster recovery exercises and readiness activities
• Maintain backup and recovery documentation

Patch Management & Resource Hygiene

• Coordinate patching activities and compliance reporting
• Track vulnerability remediation efforts
• Maintain cloud resource hygiene and tagging compliance
• Support cloud cost optimization and governance initiatives

Automation & Tooling

• Develop and maintain operational automation using PowerShell and Python
• Support Dynatrace monitoring enhancements and alert tuning
• Automate operational reporting and repetitive support activities
• Maintain ServiceNow workflow automations and integrations

Skills and Qualification

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, with 10+ years of experience in Cloud Operations, Infrastructure Operations, Production Support, Site Reliability Engineering (SRE), or Enterprise Technology Services.

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Required Experience

• Experience supporting AWS and Azure cloud environments
• Experience with Dynatrace, Splunk, and enterprise monitoring platforms
• Experience with ServiceNow Incident, Problem, and Change Management processes
• Experience performing production support and operational troubleshooting
• Experience with cloud governance, compliance, and operational reporting
• Working knowledge of PowerShell, Python, or scripting technologies

Preferred Certifications

• AWS Certified Cloud Practitioner
• AWS Solutions Architect Associate
• Microsoft Azure Administrator Associate (AZ-104)
• ITIL Foundation Certification
• Dynatrace Associate Certification
• Splunk Core User Certification

Relationships & Collaboration

• Reports to: Director - Technology
• Partners: Senior leaders and cross-functional teams across geographies (India and US team)

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.