At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

This role is responsible for building and maintaining strong customer relationships by delivering a high level of service, proactive communication, training, and ongoing account support. Partners with internal teams across Operations, Sales, Product, Risk, and Support to address customer needs, resolve issues, and deliver effective customer-focused solutions.

The position is highly customer-facing, with regular interaction through telephone, email, and virtual meetings. The role supports customers across the Nordic region and requires fluency in at least one Nordic language.

Key Responsibilities

• Develops and maintains strong customer relationships through regular engagement, follow-up, and account support.
• Provides customers with guidance, training, and support on relevant products, services, and operational processes.
• Manages and resolves customer inquiries and issues while maintaining a high standard of service.
• Partners with Operations, Sales, Product, Risk, and Support teams to coordinate solutions and ensure a seamless customer experience.
• Communicates effectively with customers, relationship managers, and internal stakeholders.
• Researches and troubleshoots customer requests using multiple systems, applications, and internal resources.
• Manages multiple customer priorities, projects, and deadlines in a fast-paced environment.
• Identifies opportunities to improve processes, operational efficiency, and the overall customer experience.
• Maintains strong attention to detail and ensures customer requests are handled accurately and professionally.

Basic Qualifications

• High school diploma or equivalent.
• Typically 2 to 3 years of experience in customer service, account management, client support, or a related field.

Preferred Skills/Experience

• Fluency in at least one Nordic language, including Norwegian, Swedish, Danish, or Finnish, with professional-level English.
• Strong verbal, written, and interpersonal communication skills.
• Effective relationship management and customer engagement skills.
• Demonstrated ability to investigate and resolve customer issues while providing a high-quality customer experience.
• Ability to communicate confidently with customers, relationship managers, and cross-functional stakeholders.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to navigate multiple systems and applications to research and resolve customer requests.
• Ability to identify process improvement opportunities and support operational efficiencies.
• Strong attention to detail, organization, and follow-through.

This role requires working from a U.S. Bank location three (3) or more days per week.  

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.