Help transform the way care is delivered across our ambulatory practices.

ChristianaCare is seeking a Practice Transformation Liaison to partner with primary care and ambulatory practices to improve workflows, strengthen quality outcomes and support the delivery of value-based care.

We’re looking for a relationship builder, problem solver and change partner with strong customer service skills and a solid understanding of ambulatory or primary care operations.

This is a highly collaborative, relationship-driven role for someone who understands how physician practices operate and recognizes that no two practices are exactly alike. You’ll work directly with providers, nurses, practice leaders and front-office teams to understand their needs, identify opportunities, and help implement practical solutions that improve both practice performance and the patient experience.

What You’ll Do

• Build trusted partnerships with providers, practice leaders, and clinical and administrative teams across our ambulatory network.
• Assess and improve practice operations by evaluating workflows, identifying barriers and implementing solutions that improve efficiency, quality and the patient experience.
• Advance value-based care by helping practices improve preventive care, chronic disease management, quality outcomes, and closure of care gaps.
• Lead and support change by educating practice teams, using performance data to identify opportunities, and collaborating across Population Health, Quality, Data Analytics, IT and other partners.

Qualifications

• Bachelor’s degree in a clinical discipline, operations, business administration, healthcare management, statistics or related field required; master’s preferred.
• Minimum 5 years of relevant experience, including 2 years in patient safety, quality or performance improvement. Equivalent ambulatory-focused experience may be considered in lieu of a bachelor’s degree.
• Knowledge of ambulatory/clinical practice operations, electronic medical records and medical terminology.
• Strong communication, customer service, organizational, project management and problem-solving skills.
• Ability to work independently, manage multiple priorities and collaborate effectively across teams.
• Experience with quality improvement, workflow analysis, change management or population health preferred.
• Travel throughout ChristianaCare and participating clinical practices is required.

If you enjoy building relationships, solving operational challenges, and helping practice teams turn change into meaningful improvements for patients, we’d love to hear from you.

When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States! Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:

• Full Medical, Dental, Vision and other insurance benefits
• 403 (b) with an employer match
• Tuition Reimbursement
• Diverse and Inclusive culture
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave

About Christiana Care:

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, two hospitals (1,227 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. ChristianaCare is a not-for-profit teaching health system with more than 260 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/