Day (United States of America)

Practice Administrator - Family Practice Center

The Practice Administrator, in conjunction with the Director of Medical Education (DME) and the Medical Director (MD), develops the long range goals and objectives of the practice and the implementation plans necessary to achieve those goals and objectives. The Administrator directs the full range of administrative and fiscal activities for the practice, including but not limited to: 1) front office operations (scheduling, registration, management of referrals, medical records, answering service, billing, 2) laboratory 3) business support services, i.e., ordering supplies and medications, medical equipment purchasing and maintenance, inventory, facility maintenance, and quality assurance 4). The Administrator acts as liaison with community and professional organizations to keep abreast of trends and directions in healthcare and utilizes this information to incorporate new concepts into the practice activity of the department.   The Administrator is responsible for managing and implementing plans for computer applications and information systems to meet the ever changing needs of meaningful use, other payers and the practice. This includes various applications such as billing, word processing, financial reporting, and medical records. The Practice Administrator acts as a liaison with Halifax Health Information Systems departments.

JOB SUMMARY:

The Practice Administrator, in conjunction with the Medical Director, develops the long range goals and objectives of the practice and the implementation plans necessary to achieve those goals and objectives. The Administrator directs the full range of administrative and fiscal activities for the practice, including but not limited to: 1) front office operations (scheduling, registration, management of referrals, medical records, answering service, billing, 2) laboratory 3) business support services, i.e., ordering supplies and medications, medical equipment purchasing and maintenance, inventory, facility maintenance, and quality assurance 4). The Administrator acts as liaison with community and professional organizations to keep abreast of trends and directions in healthcare and utilizes this information to incorporate new concepts into the practice activity of the department.

The Administrator is responsible for managing and implementing plans for computer applications and information systems to meet the ever changing needs of meaningful use, other payers and the practice. This includes various applications such as billing, word processing, financial reporting, and medical records. The Practice Administrator acts as a liaison with Halifax Health Information Systems departments.

JOB QUALIFICATIONS:

Bachelor’s Degree in Healthcare or related field

SKILLS, EXPERIENCE AND LICENSURE:

Working knowledge of an academic physician practice Proficiency in the use of Windows based PC system and a range of software (Microsoft Outlook, Word, Excel, Access and PowerPoint); Working knowledge of insurance industry practices including managed care; Ability to plan, organize and lead a large team of employees in a physician practice; Working knowledge of HIPPA; Ability to communicate effectively, both orally and in writing; Ability to exercise good judgment and decision making within the scope of authority of the position; Ability to prioritized tasks and deadlines; Able to resolve simple and/or complex analytical problems; and Ability to effectively facilitate and coordinate the work of a workgroup. Working knowledge of HEDIS reporting; Working knowledge of Medicare and STAR ratings;

DUTIES AND RESPONSIBILTIES:

Supervise clinical coordinator, practice quality coordinator, business staff; Generate, interpret, and utilize business reports to improve the function and productivity of the practice; Interact with patients and insurance company carriers to resolve difficult situations, i.e. past due accounts, denials, billing questions, while maintaining a professional positive interaction; Resolve patient complaints and process patient discharges; Interview, hire, and oversee training of all new employees; Provide evaluations of practice staff, i.e. praise, promote, and discipline as necessary; Develop practice schedules which include staff, faculty, and resident schedules; Maintains staff personnel records and tracks time and attendance; Fosters team work and open communication amongst practice staff, faculty, and residents; Conducts monthly staff meetings; Motivates staff to develop department goals, while assisting staff members with professional development; Updates and maintains ambulatory EMR; Liaison between the practice and PBFS; Assist in the reassignment of faculty or resident patient panels as required; Ensure new resident patient assignment requirements are met; Oversees the physical environment of the practice, monitoring cleanliness, maintenance, security, and compliance with Joint Commission Standards. Complete capital requests as needed; Develop operating budgets under the direction of the Medical Director; and Oversee medical record chart audits. Signs off on all employee timecards in Kronos.

PHYSICAL DEMANDS:

Ability to bend, lift and carry objects of varying size

WORKING CONDITIONS:

Inside environment with light physical effort.

SPECIAL EQUIPMENT/ WORK AIDS: 

N/A