Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As the PMO & Portfolio Analyst, you are at the operational core of the Brands Services program management office. You administer initiative intake, maintain the portfolio system of record, and produce the reporting and analysis that Brands Services leadership uses to make prioritization and resourcing decisions. You track dependencies, surface risks before they reach a milestone, and prepare the materials that make governance forums decision-ready. In this role, you are the person who knows the true status of every active initiative in the portfolio and can explain what it means.

At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Intake Administration & Triage Support

• Administer intake for Brands Services initiative requests: log, classify, route, and track status against turnaround targets
• Prepare triage packets and maintain decision logs so prioritization rationale stays traceable

Portfolio Reporting & Executive-Ready Analysis

• Build and maintain the portfolio reporting layer (status, milestones, health) sourced from existing systems, and keep improving it by automating manual steps
• Produce executive-ready analysis and KPI reporting that leads with the decision needed and the driver behind any variance

Initiative Tracking, Dependencies & Risk

• Maintain the initiative inventory of record (owners, success criteria, milestones, definition of done)
• Maintain the dependency register and risk/issue log, escalating against defined thresholds before milestones are at risk

Governance Preparation & Operating Cadence

• Run the operating cadence: prepare agendas, pre-reads, and status packets for governance forums, and capture/follow up on decisions and action items
• Maintain PMO templates and standards, and partner with initiative owners to keep portfolio data current and accurate

Qualifications 

Minimum Qualifications  

• 2+ years of experience in program or project coordination, PMO operations, business operations, or an analyst role supporting initiative or portfolio reporting
• Demonstrated experience building and maintaining status or performance reporting for leadership
• Hands-on experience with a project or work management tool (Jira, Asana, Monday.com, Smartsheet, or similar), including building views, dashboards, and reports
• Advanced proficiency in Excel or Google Sheets, including pivot tables, lookups, and multi-source data consolidation, applied to portfolio or KPI analysis
• Experience tracking risks, issues, and dependencies across multiple concurrent initiatives
• Experience preparing meeting materials, pre-reads, or decision documents for senior stakeholders
• Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation

Preferred Qualifications 

• 3+ years of experience in PMO operations, program management, or business operations
• Bachelor's degree in the applicable discipline or related field preferred
• Experience in a SaaS, technology, or e-commerce organization
• Experience with business intelligence or visualization tools (Power BI, Tableau, Looker) or workflow automation tools (Power Automate, Zapier, or similar)
• Experience supporting an annual or quarterly planning cycle end to end
• Strong written and verbal communication, with the ability to compress detail into a clear executive summary
• Comfort with ambiguity and a bias toward structuring work that is not yet defined

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $65,000-$95,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.