The primary role of the Plan Design System Coder is to accurately configure and maintain Group Benefits plan information within applicable administrative and claims systems. The role translates plan design requirements from policy applications and amendments into system coding, ensuring plan structures, benefits, provisions and related information are accurately reflected within the administrative systems.

The role is also responsible for validating system changes and identifying potential downstream impacts to support accurate claims processing and ongoing plan administration.

Position Responsibilities:

• Configure routine and complex new plans and amendments within applicable Group Benefits administrative and claims systems based on approved plan documentation.
• Accurately translate plan design requirements into the appropriate system coding and configuration.
• Review system-generated reports and outputs to confirm changes have been implemented accurately.
• Interpret policy applications and amendment requirements to determine the appropriate system configuration and identify potential claims or downstream impacts.
• Determine whether plan requirements can be accommodated within existing system functionality and escalate exceptions or concerns when required.
• Create or maintain special system notes when plan requirements cannot be adequately represented through standard system fields.
• Manage multiple new plan setups, amendments, inquiries and rush requests while meeting established service and quality targets.
• Respond to questions regarding system configuration, plan coding and ongoing administration.
• Request and/or create custom dental and health packages and benefit codes when required.
• Identify opportunities to improve coding accuracy, efficiency and processes through continuous improvement practices.
• Maintain a high level of accuracy and attention to detail, recognizing that system configuration directly impacts plan administration, member experience and claims processing.

Required Qualifications:

• Strong knowledge of Group Benefits plan structures and Client Group Options.
• Understanding of the downstream impacts of system coding decisions, including impacts to claims processing and plan administration.

Preferred Qualifications:

• Strong understanding of applicable administrative and claims systems.
• Ability to interpret policy applications, amendments, plan provisions and supporting documentation and translate requirements into accurate system configuration.
• Ability to identify inconsistencies or missing information and determine when clarification is required before coding.
• Strong analytical, problem-solving and decision-making skills.
• Excellent attention to detail with a strong focus on accuracy and quality.
• Ability to manage multiple priorities and meet established service standards.
• Strong written and verbal communication skills.
• Ability to work collaboratively with Plan Design, implementation partners and other operational areas.
• Ability to adapt to system, process and product changes.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.